2nd Line IT Support Engineer (MSP)

Canterbury, Kent

£28,000 – £32,000 (depending on experience)

Are you currently working in an MSP and ready to take the next step in your IT support career?

Do you enjoy troubleshooting technical issues and seeing problems through to resolution rather than simply passing tickets on?

Would you like a role where you can continue developing your technical skills across servers, networking, and cloud technologies?

If so, this could be an excellent opportunity.

We are recruiting for a 2nd Line IT Support Engineer to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East.

For this role you must have previous experience working within a Managed Service Provider (MSP) and a full UK driving licence.

The Role

As a 2nd Line IT Support Engineer, you will join a small but highly skilled technical team supporting around 100 clients across commercial and education sectors.

This is a varied, hands-on position where no two days are the same. You will be working across multiple client environments, supporting everything from desktops and servers to networking infrastructure and cloud platforms.

You will be responsible for diagnosing and resolving technical issues, supporting end users, and assisting with IT projects and system upgrades. The role combines both remote sup...