razorblue role:We are looking for a2nd Line Support Engineerto join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences.Conducting onsite troubleshooting at client facilities as needed to address complex requests. Representing the company positively.Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements.Serving as point of contact and guiding team in Team Leader's absence.Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.razorblue requirements:We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.Full UK Driving LicenseStrong communication, and relationship-building skillsExperience of working in a corporate or MSP technology and environment.Administering Microsoft Active Directory, Exchange Server & Office 365Comp TIA, Relevant Apprenticeship or higher educationDegree or degree equivalent qualifications is desirablePeople centric approach & serviceCompetent with Windows desktop & application supportTablet and mobile device supportNetwork troubleshooting incl. ping and trace routeAn understanding of razorblue's business, clients and the market it works inA good understanding of Veeam Backup & ReplicationKnowledge of Microsoft Group PolicyAn understanding of Microsoft Azure AD Sync and Azure AD ConnectExcellent conversational fluency in English is required to clearly explain complex technical issuesContinuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.razorblue gives:Working for an IT partner isnt for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.We operate a hybrid working policy across most roles and often get asked why we havent made the decision to go fully remote For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.Our other benefits include:Base salary of £29,500per annum depending on skills and knowledgeHybrid working -After probation, split time evenly between office and home25 days holidays per annum + public holidays + the ability to purchase 10 moreYour birthday off (Obviously!)£2000 Referral Scheme Bonus if you know other techies that want to join usEnhanced maternity, paternity, adoption + Baby bonus (Family is important to us)Fully funded training and accreditations to expand your skillsetTwo paid charity volunteering days per yearDiscounted Broadband (Necessity)Life insurancePrivate Health Insurance with Vitality HealthQuarterly team social fundCycle to Work schemeGear up with the latest tech toys through our partnership with CurrysCruise around in an eco-friendly electric car with our EV SchemeWe're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.Agencies/Recruiters Please Note:To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs.We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team.Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!JBRP1_UKTJ