Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

The Office of the Public Guardian (OPG) is seeking to recruit a HEO Performance and Management Information Analyst to join our Data and Performance Team, a growing and multidisciplinary team which sits in our Strategy & Central Services Directorate. We are looking at how we can improve Performance reporting and the presentation of the Balanced Scorecard, review the OPG Performance framework and the KPIs we report on, improve the quality of the performance data we use and automate data to make the process efficient. Our ambition is to deliver performance reporting that enables the Board to be able to track performance and trends, understand the outlook and trajectory, support decision making, drive efficiency and value for money and help us
understand our customer needs to deliver improved services. Within the wider team, we are implementing the OPG data strategy to grow OPG’s data capability, improving access, management and application of data to support timely decision making.

Duties and Responsibilities

• Producing regular performance reports and dashboards by analysing data to create compelling evidence-based and actionable data stories to inform senior stakeholders and improve OPG Performance.
• Setting up performance management frameworks including key performance indicators (KPIs), building dashboards and providing in depth reports to communicate key metrics.
• Develop and leverage data insights through innovative analysis, producing interactive dashboards to identify trends and inform OPG service improvements.
• You will have ownership of Guidance Technical Notes for Key Performance Indicators and associated metrics to provide assurance and governance to OPG data. Promoting adherence to and ensuring GTN’s are up-to-date to increase quality and assurance of performance data in OPG.
• You will develop analytical dashboards and reports using the MoJ Analytical Platform and OPG databases to serve business purposes aligned to OPG strategic objectives (e.g. to answer Ministerial questions, address FOI requests and central reporting into the department).
• You will support OPG’s wider data improvement projects including quality assuring business MI for accuracy, progressing data quality action plans and working with others to address data issues at source wherever possible.
• You will have line management of an EO
• Other tasks and responsibilities commensurate to grade.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

The postholder will be analytically minded and inquisitive with well-developed skills of critical analysis. You will be required to be a team player and to work flexibly across priorities. You will have a learning and growth mindset and will be supported to develop your skills and experiences in the role.

• Excellent communication and interpersonal skills
• The ability to engage with stakeholders and collaborate effectively with a wide variety of colleagues
• The ability to explain analytical outcomes to non-specialists clearly and effectively
• Strong analytical skills and the ability to interpret data, identify trends and correlations and provide meaningful insights to support data-driven decision-making
• Demonstrable experience of being proactive and innovative, with a focus on continuous improvement

You will enjoy the support of a diverse but close-knit team and additional opportunities to learn and develop in their role and enhance future career options through the range of formal and informal development on offer (including mentoring, coaching and training).

This is a full-time post. However, requests for flexible, part-time working and job share will be considered, always considering the operational needs of the Department.