Account Director

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Account Director

Salary: £90,000–£95,000 + Package
Location: Trophy Building, Central City District
Employment Type: Full-Time, Permanent

What We Offer

Competitive salary of £90,000–£95,000 + Package.
Comprehensive benefits package, which may include:

Annual performance bonus
Private medical insurance
Company pension scheme
Life assurance
Enhanced annual leave
Professional development and training opportunities
Additional corporate perks (wellness, retail, lifestyle benefits)

Opportunity to work within a landmark, trophy building in the heart of the city.
Exposure to high-profile clients and strategic accounts.
Supportive, collaborative culture with clear career progression opportunities.

About the Role

We are seeking a highly skilled and commercially minded Account Manager to join our team, operating from one of the city’s most prestigious trophy buildings. This role is ideal for a proactive, relationship-driven professional who thrives in a fast-paced environment and excels at managing high-value client portfolios.

As an Account Manager, you will be responsible for strengthening strategic relationships, ensuring outstanding service delivery, and driving retention and growth across your assigned accounts. You will work closely with senior stakeholders both internally and externally, acting as the trusted advisor for clients while identifying opportunities for performance improvement and commercial expansion.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for key clients, maintaining strong, trusted relationships.
Understand client objectives, challenges, and operational needs to ensure tailored, high-impact service delivery.
Conduct regular review meetings, presentations, and performance updates.

Commercial & Financial Oversight

Manage account budgets, forecasts, commercial proposals, and financial reporting.
Identify and execute opportunities for upselling, cross-selling, and account growth.
Ensure commercial targets and KPIs are consistently met or exceeded.

Operational Excellence

Coordinate with internal teams to ensure service delivery meets contractual obligations and client expectations.
Oversee issue resolution, acting quickly to mitigate risk and maintain high satisfaction levels.
Monitor contract compliance, quality standards, and operational performance metrics.

Strategic Planning

Develop account plans that align with both client objectives and organisational priorities.
Use insights and data to recommend improvements, innovations, and efficiency-driving initiatives.
Contribute to long-term strategic initiatives within the department.

Stakeholder Management

Build strong cross-functional relationships across operations, finance, commercial, and leadership teams.
Represent the business professionally within a prestigious, high-profile environment.
Support senior leadership with reporting, presentations, and business development activities where required.

Skills & Experience Required

Essential

Proven experience in an Account Management, Client Services, or comparable client-facing role.
Strong commercial acumen with ability to manage budgets, contracts, and financial reporting.
Excellent communication, negotiation, and presentation skills.
Ability to build credible relationships with senior-level stakeholders.
Strong organisational capability and attention to detail.
Experience working in a premium, corporate, or high-profile environment.

Desirable

Experience supporting operations within real estate, professional services, workplace management, or hospitality sectors.
Knowledge of service-level agreements (SLAs), KPIs, and contract management.
Track record of driving account growth and client retention
Apply
Location:
City Of London
Salary:
£90,000 - £95,000 /annum Package / Benefits
Job Type:
FullTime
Category:
Engineering

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