We are looking for an energetic and drivenJunior Account Manager / Account Management Associate to work with and drive growth from our important base of volume accounts. This is an exciting opportunity to join one of Europe’s fastest-growing and most successful sustainability scale-ups, providing significant learning and opportunities for growth.

We are powering the makers of a zero-carbon future. Used in 170+ countries, One Click LCA is the leading end-to-end sustainability platform for construction and manufacturing. The AI-powered software decarbonises and drives sustainability across the construction value chain with scientific, easy-to-use, automated life-cycle assessment (LCA) and environmental product declarations (EPDs) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects and products.

You will join a supportive, effective, and mission-oriented team in a flexible, friendly and international work environment and have a great deal of autonomy in your role. There will be a chance to own and drive processes, as well as work alongside supportive senior colleagues.

This full-time, permanent position is available on a remote basis for candidates based in the UK / Nordics / EU.

What you will do:

• You will lead our efforts to retain and grow our important and large volume customer base, driving our Gross and Net Revenue retention with this cohort
• Efficiently and effectively manage a large number of renewals per month, ensuring they are processed in a transparent and timely manner and growth opportunities are maximised
• Process and maximise expansion opportunities from your accounts
• Use the data at your disposal and work closely with CS Ops to proactively identify customers at risk of churn and work across teams to find solutions to retain them
• Execute the playbook for retention, ensuring a high-quality customer experience and best results for One Click LCA
• There are plenty of opportunities to drive improvements in the way we retain and grow our volume customer base. You will be expected to seize them and be a changemaker for the better

What you need:

• You have experience in B2B SaaS, ideally working in Customer Success, Operations, Sales or Account Management positions previously
• Exceptional time management skills and the ability to focus on the highest value activities to drive NRR and customer outcomes
• Comfortable working in a fast-paced environment, ideally with experience of using Salesforce CRM
• Data-driven and detail-oriented. You use the data at your disposal to identify insights and come up with plans to act on them
• You are proactive and creative. Each customer is different, and you love figuring out how to utilise our playbook to get results
• You are happy picking up the phone to customers as a way to drive retention or expansion
• You are metrics-driven. You thrive on challenging individual and team targets
Experience in LCA, building sustainability or embodied carbon-related fields is not essential but would be beneficial

What we offer:

• Work in a growing business that helps bring about a zero-carbon future
• Substantial freedom, with no fixed hours and remote working supported
• Challenges, substantial responsibility and the chance to see the results of your work directly
• Competitive compensation and opportunity for professional development
• A dynamic, friendly, motivated and diverse team of top-notch professionals
• Great colleagues, social events and ability to contribute to market transformation

Interested?

We are eagerly waiting for your application until 15 August 2025. Applications are reviewed upon receipt, so please apply promptly to be considered.