Account Manager / Client Services Manager; Brand Partnerships

About Superstruct UK

Superstruct UK is a leading live entertainment platform that owns and operates 12 of the UK’s most-loved festivals and live experiences, attracting over 1.7 million attendees each year. Our award-winning portfolio includes Boardmasters, Lost Village, Mighty Hoopla, Cross The Tracks, Victorious, Kendal Calling, Tramlines, Truck, Y Not, Field Day, Hideout, Snowbombing as well as a series of light trails: Christmas at Bute Park, Northern Lights: Newcastle, Manchester, and Leeds.

Through our dedicated Brand Partnerships team, we work with major brands to create meaningful, large-scale campaigns that connect with audiences both on-site and online.

The Role

We’re looking for an Account Manager to join our growing Client Services (Brand Partnerships) team.

Reporting to a Senior Account Manager, you’ll play a key supporting role in delivering brand partnerships across our UK festivals - helping ensure campaigns are fulfilled smoothly, clients are delighted, and partnerships deliver genuine impact.

You’ll be organised, proactive, and eager to learn. You’ll thrive in a team environment, enjoy problem-solving, and have a genuine interest in live events, music, and brand activations.

Key Responsibilities

• Lead on the account management of dedicated roster of brand partners. Being our partners' day-to-day contact for the duration of their contract, developing and maintaining strong relationships with key stakeholders.
• Support the Senior Account Manager across portfolio brand partnerships (strategic accounts), managing certain work streams and supporting on others.
• Track rights delivery and update rights management software for internal and external reporting.
• Maintain project timelines and critical paths to ensure delivery stays on track across multiple festivals.
• Prepare client documents such as contact reports, post-event evaluations, and presentations.
• Attend status meetings, take notes, and track actions to ensure follow-up and accountability.
• Upsell additional inventory including advertising, tickets and hospitality. Responsible for accurate billing.
• Coordinate guestlist and ticket allocations for clients, ensuring processes run smoothly.
• Work closely with the Partnerships Operations Teams to ensure delivery of branded activations, content, and campaign assets.
• Support on-site delivery at festivals - including client hosting, partnership activation support, and operational delivery.
• Maintain CRM system for client accounts, updating contact details and deal information.
• Collaborate with the Sales team and wider Brand Partnerships department to ensure smooth handover of partnerships.
• Be a proactive communicator, keeping internal and external stakeholders informed on progress, updates, and next steps.
• Generate ideas and opportunities to deliver extra value to partners, fans, and festivals.
• Work collaboratively and support the wider team in administrative tasks, where required.

About You

• You have 1–2 years’ experience in account management & client servicing in the events industry (agency, rights holder or brand-side).
• You’re highly organised, detail-oriented, and confident juggling multiple projects at once.
• You have commercial acumen, and may have experience in managing budgets and invoices (desirable)
• You’re a strong communicator, both written and verbal, who enjoys building relationships.
• You’re a team player with a positive, can-do attitude.
• You’re comfortable working in a fast-paced, deadline-driven environment.
• You’re curious, enthusiastic, and excited to grow in the world of live events and brand partnerships.
• Experience working on-site at festivals or events is a plus (but not essential).
• A full UK driving licence is preferred.

Details

• Location: Holborn, London
• Working pattern: 4 days in the office / 1 day working from home
• On-site work: Required during festival season (some evenings and weekends)

Why work for Superstruct?

Superstruct UK offers a range of employee benefits including 25 days annual leave plus bank holidays, enhanced family leave policies, tickets for events and access to both mental health and physical health support through OpenUp.

At our Emerald Street office we also have Monday morning breakfast, monthly staff lunch, regular socials and a kitchen stocked weekly!