Account Manager

As an Account Manager, you’ll join a collaborative commercial team supporting the factory. You’ll manage day-to-day communications and commercial relationships with a portfolio of key customers - ensuring exceptional service, efficient order management, and ongoing business growth.

This is a customer-facing, factory-based role where you’ll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability.

Key Responsibilities

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Act as the main point of contact for allocated customers, ensuring their needs are met.

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Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams.

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Handle purchase orders and support material planning with buyers.

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Prepare and attend Quarterly Business Reviews (QBRs).

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Monitor commercial performance and present KPIs to the senior team.

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Support negotiations for new business and continuous improvement projects.

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Maintain strong, proactive relationships with customers, promoting growth and efficiency.

About You

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Proven experience managing customer accounts within a manufacturing environment (electronics preferred).

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Strong communication, negotiation, and relationship-building skills.

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Commercially astute, with under...