Account Manager

3 Days Old

Job Description

Account Manager (B2B)

Hybrid - Canterbury, Kent


Orbital Net is an award-winning telecoms provider with 25+ years’ experience and an exciting growth plan backed by Private Equity investment. We’re hiring an Account Manager to look after a portfolio of existing business customers (circa 100 with 20+ high growth accounts) delivering standout service while spotting opportunities to expand usage across our connectivity, voice, managed network and security solutions.


What you’ll do:

  • Be the main point of contact for a portfolio of B2B customers
  • Run regular check-ins + quarterly business reviews
  • Drive retention and identify upsell / cross-sell opportunities
  • Build account plans that grow revenue and customer lifetime value
  • Coordinate with technical teams to deliver new services smoothly
  • Proactively manage issues (service, billing, escalations) and ensure SLA compliance
  • Act as the “voice of the customer” internally


What we’re looking for:

  • 3+ year Account Management experience (telco / ISP / MSP / tech ideal)
  • Proven track record hitting retention / revenue targets
  • Experience in a service / tech business with complex solutions
  • Confident communicator who can translate technical concepts into business value
  • Organised, commercially minded, customer-first

Apply
Location:
Kent
Job Type:
FullTime
Category:
Business

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