Company Description

Santis Global, founded in 2014, is a London-based courier company committed to delivering unparalleled customer service, reliability, and tailored delivery solutions. We pride ourselves on understanding our clients' unique needs, including budget constraints and delivery speed, offering customized logistical solutions. With a dedicated team, robust IT systems, and trusted service partners, we consistently add value to our clients' businesses and aim to build lasting partnerships. At Santis Global, our mission is to be more than a courier service, acting as a trusted logistical partner that supports clients' success.

Role Description

We are looking for a proactive, commercially aware Account Manager to take ownership of a portfolio of key client accounts. This is a fast-paced role where relationship management, proactive engagement, reporting, and problem solving are central to success.

You will be the primary point of contact for your allocated clients — responsible for protecting long-standing relationships, strengthening rapport, and ensuring service delivery consistently meets (and exceeds) expectations.

While this is a London-based role, we offer hybrid working with a minimum of 3 days per week in our SE1 office and/or attending client meetings.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for a portfolio of clients.

• Develop strong, long-term relationships built on trust, responsiveness, and value delivery.

• Conduct regular account reviews and meetings to track performance and service quality.

Service Delivery & Operational Coordination

• Liaise with internal operations teams to ensure seamless delivery of logistics services

• Monitor KPIs such as service levels, transport performance, and cost efficiency.

• Troubleshoot and resolve day-to-day service issues, ensuring minimal disruption for clients.

Commercial & Growth Responsibilities

• Identify opportunities to upsell additional services, improve client efficiency, and increase account revenue.

• Produce commercial proposals, quotes, and rate reviews aligned with company pricing structures.

• Support contract renewals and negotiations.

Data, Reporting & Analysis

• Analyse customer data to identify trends, inefficiencies, or service gaps.

• Prepare performance reports, dashboards, and quarterly business reviews.

• Ensure customer information is accurate and updated in CRM systems.

Cross-Functional Collaboration

• Work closely with operations, finance, customer service, and senior management to deliver client solutions.

• Coordinate special projects such as new customer onboarding, service launches, or process improvements.

Skills & Experience

Essential

• Experience in logistics, transport, supply chain, or a related service industry.

• Strong communication and relationship building skills.

• Proficiency in data analysis, reporting tools, and CRM systems.

• Ability to manage multiple priorities in a fast-paced environment.

• Problem solving mindset with strong attention to detail.

Personal Attributes

• Customer centric, proactive, and calm under pressure.

• Collaborative team player with a “solution-first” attitude.

• Highly organised with strong follow-through.

• Driven, professional, and committed to continuous improvement.

• Salary – Will depend on experience in this area of logistics.