Account Manager

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Sheffield (Hybrid) - In our Fargate office 3 days per week (or more if you like) with 2 days remotely.

Join us at Goodlord and be a key player in revolutionising the renting experience. If you’re ready to drive growth, build lasting relationships, and thrive in a dynamic environment, we want to hear from you!

Our Mission

Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world
We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution
Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission!

The Opportunity

You will be responsible for managing Goodlord’s accounts and driving growth through strategic upselling and retention initiatives.

Focus on customer retention and growth, working closely with customers to understand how we can improve key products and up-selling additional products and features.
Managing both direct customer relationships with your own accounts, and working with a pool of shared customers but still maximising the opportunity they provide us.
Using data to communicate and educate our customers, through account reviews and other contact points that ultimately tie into our and their wider sales strategies.
Collate and provide clear and consistent customer feedback internally, to support our business strategy in improving customer experience

What We Need From You

You have solid experience in B2B account management and/or lettings experience.
You have a proven track record of delivery of customer progression, and growth of those customers as a result.
You are energetic, creative and curious in your approach while not being shy about expressing them
You have a positive attitude, and work well under pressure, and are able to problem solve when sometimes having to think outside the box.

What's In It For You

Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
25 days holiday (plus BH) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all goodlordians to take full advantage of their annual leave entitlement.
Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

What's next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 mins!)

Full Job Spec available.

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

Regrettably we are not able to provide sponsorship for this role.

No agencies please - we have tried and trusted partners we would turn to should we require support.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development

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