Directorate Corporate Strategy & Business Development Business Area Contract Operations Location Glasgow Salary range £26,998 - £29,136 Type of Contract Permanent Contract Part Time/Full Time Full Time/'Happy to talk flexible working' Workstyle Hybrid Actual Hours 35 Closing Date 27/07/2025 Ref No 6647

Job Description

The Scottish Qualifications Authority is Scotland’s national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges, and workplaces, not just in this country, but around the world.

We are looking for an Administrator to work within the Business Development Directorate in our Contract Operations team.

The successful candidate will be required to provide administrative support within the Street Works Qualifications Register (SWQR) team, whose purpose is to deliver a licensing service on behalf of The Department for Transport. Working with a range of stakeholders, the SWQR team monitor and maintain the Register of all Street Works qualifications achieved and issues candidates with ID cards in line with the current legislation. In order to do this, you must be able to demonstrate experience in the following specific duties:

Provide first line customer support for training centres, employers, candidates, and awarding bodies in relation to specific contract areas to expected standards of customer service. Monitor and maintain filing systems and archives Raise and track purchase orders and invoices in line with contract tracking systems and ensure that all payments to SQA are processed and verified within agreed timescales Investigating, and resolving issues and customers queries as necessary

Additionally, you must be able to demonstrate the following skills and experience within your application statement:

Excellent customer service skills are essential to deal with the high volume of telephone and email enquiries received by the department A particular eye for detail to ensure excellent quality assurance standards are maintained Proficient prioritising skills due to the volume and nature of the tasks required to be undertaken Exceptional data processing skills essential for processing the large volume of applications received Be a team player who contributes to the running of the department and has a flexible approach to work tasks

This role is a hybrid role but also subject to office-based activities on a rotational basis and applicants must be available to work within the Glasgow Office. The successful candidate is required to complete a minimum of 4 weeks of in-office training before hybrid working is considered.

Applicants, as a minimum, should be educated to SCQF Level 5 (SVQ 2/National 5) and/or be able to demonstrate direct relevant experience for this role.

SQA offer a fantastic benefits package in return for your talent. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday. Find out more here: SQA Benefits

If you think you’ve got the skills, knowledge and experience required to succeed in this exciting opportunity please apply below.

SQA welcomes applications from every section of the community. SQA has a Gaelic Language Plan and is committed to its purpose. Tha Plana Gàidhlig aig SQA agus tha sinn dealasach a thaobh nan amasan sa Phlana Cànain Nàiseanta Ghàidhlig.

We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themself to be disabled and who meets the competency requirements for the post.