Administrator – Security Services

Make sure to apply with all the requested information, as laid out in the job overview below. Salary: £25,000 to £27,000 depending on experience Location: Whiteley, Hampshire PO15 – office based Hours: Monday to Friday, 08:00–16:30 Full-time, Permanent We’re working with a trusted national Fire & Security business, part of the Croma Group, to find a proactive, detail-driven Administrator to join their fast-moving team in Whiteley. This is a great opportunity for someone with scheduling or service coordination experience who thrives on keeping things organised and making sure every job runs smoothly. You will be part of a busy, friendly admin team that supports a field-based engineering workforce and ensures clients always get prompt, professional service. About the role: This is not just a ‘desk job’, it is a key role in helping engineers get to the right place, at the right time, with the right parts. You will need to be comfortable handling fast-moving tasks, responding to changes, and keeping your cool under pressure. You will be solving small problems before they become big ones and making sure customers always feel informed and supported. Responsibilities include but not limited to: Manage and schedule daily appointments for field engineers across multiple locations Act as the central point of contact between customers, engineers and internal teams Take calls from clients to log new service requests, update on job progress or resolve issues Ensure all job details are accurately recorded in internal systems Follow up with engineers post-visit to capture outcomes and ensure next steps are clear Order required parts and materials, track their delivery and liaise with suppliers as needed Monitor scheduling issues or delays and adjust appointments in real time Provide wider admin support to the service team keeping things running like clockwork The ideal candidate Previous admin or coordination experience in a busy environment – scheduling or service admin preferred Confident using digital systems and updating records with accuracy Clear and professional communication skills – both on the phone and via email Great time management and a natural ability to prioritise Someone who thrives on being busy, solving problems and staying one step ahead A team player who’s helpful, adaptable and takes pride in doing a good job Experience in the security, engineering or facilities sector is a bonus – but not essential Why you will enjoy this role: You will be part of a down-to-earth, supportive team that works hard and looks out for each other You will be trusted to take ownership and make decisions No two days are the same. It’s a role with variety, responsibility and people at the heart of it The company is established, respected and growing with room for you to develop What is on offer: Starting salary £25,000 to £27,000 DOE Salary review after 6-month probation period Staff Share Option Scheme after 12 months 20 days holiday + bank holidays (increasing to 25 days with length of service) Annual company share options Workplace pension Access to private GP service for you and your family along with other wellbeing health support On-site parking and excellent local amenities Upload your CV today to apply, interviews available immediately. INDLS