Alarm Call Handler (Nights)Location: Newcastle, NE12 8BUSalary: £30,900 per annum (comprising a base salary of £24,500, rising to £26,500 with role progression, plus a £6,400 night shift allowance).Total potential earnings: up to £32,100 per annum, including performance and attendance bonuses.Hours: Full-time, 37.5 hours per weekShifts: Fixed night shifts: 8:15pm7am or 9pm7am, Monday to SundayHolidays: 23.5 days annual leave (including bank holidays) based on a 4-day working week, increasing to 25.5 days after 1 year of serviceStart Date: 27th March 2026About the Role Verisure Services is the leading European provider of professionally monitored security systems. We are currently recruiting for our specialised Alarm Receiving Centre (ARC) team to cover night shifts.As an Alarm Call Handler, you will play a crucial role in keeping our customers safe by monitoring alarm signals, quickly assessing incidents, and taking appropriate action. You will work nights from our Newcastle Centre of Excellence.Key ResponsibilitiesReact promptly to alarm incidents and customer requestsProcess alarm signals, review images, and liaise with police, ambulance, fire brigade, or security guards as requiredMake outbound calls to update customers during incidentsHandle inbound customer calls professionally and efficientlyPrevent false alarms, explain system use, and identify technical issuesFollow strict security protocols and make accurate decisions under pressureThe Ideal Candidate Will HaveExperience in providing excellent customer serviceStrong communication and problem-solving skillsPatience and consideration when assisting customers over the phoneCustomer-focused mindset and a genuine passion for safety and securityAbility to multitask effectively while maintaining high service qualityAccuracy in data capture and typingGood IT and Microsoft Office skillsTeam-oriented and proactive in following protocolsBenefits PackageBirthday off as a special treatNight Shift AllowanceAccess discounted gym and health club membershipsPrivate healthcare and MediCash cash planPerkBox access for discounts and freebiesEmployee referral rewardsDiscounts on Verisure alarm systemsCycle to Work SchemeCareer OpportunitiesAt Verisure, a role is more than just a job. We provide internal mobility, training and development, international opportunities, and tools to help you grow your skills.Diversity & Inclusion Verisure is an equal opportunities employer. We encourage applicants from all backgrounds and are committed to creating an inclusive, collaborative workplace. Please contact us if you have any specific requirements during the recruitment process.RequirementsAll employees must complete a DBS check (provided by Verisure)All employees must be able to successfully obtain an SIA Licence (UK) or Private Security Authority License (IE) provided by VerisureApply Now If youre interested in helping protect our customers and starting your career with Verisure, please apply now.JBRP1_UKTJ