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ROLE TITLE: Application Duty Technician

LOCATION: Hursley 5 days per week

ASSIGNMENT LENGTH: 12 Months

Salary: £48,000 per annum

CLEARANCE:

***The ideal candidate will have active SC Clearance to be considered***

We are actively looking to secure a Application Duty Technician to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose/The Role:

Application Support providing Level 2/3 Support on a one-of-a-kind Critical Infrastructure system working closely with the client, third parties and delivery teams to ensure 99.99% SLA. Working in Live Service, the role provides plenty of variation but at its core will see the applicant working to resolve user incidents from problem diagnosis through to subsequent restoration of Service/implementation of fix.

Role Overview

We are seeking a Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands?on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration, working closely with internal teams, suppliers, and third?party partners.

The successful candidate will act as a technical escalation point, leading troubleshooting efforts, supporting service operations, and onboarding new clients onto supported solutions.

Key Responsibilities

Monitor, support, and maintain live services, ensuring availability and performance

Perform transaction tracing to diagnose application, network, or connectivity issues

Manage incident and problem resolution through to closure, following ITIL processes

Lead and coordinate technical troubleshooting calls with internal teams and third?party suppliers

Work within ServiceNow (SNOW) to log, update, and manage incidents, problems, and requests

Produce and contribute to service and incident reporting, including root cause analysis

Collaborate with suppliers and service partners to resolve complex technical issues

Support the onboarding of new clients onto supported solutions

Participate in issue resolution sessions and contribute to continuous service improvement

Ensure adherence to operational processes, security standards, and service KPIs

Essential Skills & Experience

Strong experience with monitoring and incident management tools, including:

Netcool

ServiceNow (SNOW)

SolarWinds

Solid scripting and data skills, including:

PowerShell

SQL

Oracle

Enterprise Networking expertise, including:

VLANs

Firewalls

Packet filtering rules

IPSec VPNs

Wide Area Networking (WAN) knowledge, including:

BGP

SD-WAN

Strong understanding of Web Proxy infrastructure and internet access patterns, including:

Proxy servers

SSL/TLS decryption

Web applications

Proven troubleshooting expertise, with confidence leading incident resolution calls

Comfortable working with external suppliers to resolve connectivity and service issues

Strong communication skills and ability to operate in high?pressure environments

Desirable Skills

Experience with AIX

Exposure to AWS, particularly:

EC2

VPC

Working Style & Attributes

Calm, structured, and methodical approach to issue resolution

Proactive mindset with a focus on service improvement

Comfortable operating as part of a rota or duty function (if applicable)

Strong stakeholder management and collaboration skills

Willingness to take ownership and drive issues to resolution

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.