Job Title: Apprentice Customer Service Advisor

Full time: Apprenticeship

Hourly rate: £11.09

Address:  3 Capital Quarter , Tyndall Street, , Cardiff , CF10 4BZ

Start Date: 23/2/2026

Start your future with EE – Where your voice could be the start of something big

What’s in it for you:

A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship

An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)

Huge discounts off your Mobile and Broadband packages, starting at £10 a month

Huge discounts off other tech such as Smart watches, speakers, tv’s, gaming consoles and subscriptions

Discount codes to give out to friends and family

Support to carve your own career path. We’re passionate about helping our people grow the career they want

Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front

Online GP: Access to a private GP 24/7 for you and your immediate family

What you’ll be doing:

At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.

At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.

Ready to make your mark? Apply now and let’s start building your future