Apprentice Customer Service Advisor

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Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: 3 Capital Quarter , Tyndall Street, , Cardiff , CF10 4BZ Start Date: 23/2/2026 Start your future with EE Where your voice could be the start of something big Whats in it for you: A?great?starting salary of?£21,620 rising to £25,684 after completion of the apprenticeship An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge?discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, tvs, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Were passionate about helping our people grow the career they want Season Ticket?Travel Loan giving you the funds to?pay for your travel?to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What youll be doing: At EE, we believe every interaction should be a positive one.

Youll chat with customers over the phone, helping them with everything from billing questions to tech support.

Every call is your chance to help people stay connected.

Youll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, youll complete a 15-month NVQ Level 2 in Customer Service.

Well support you every step of the way including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE: You dont need experience, all you need is a great attitude, a friendly voice, and the willingness to learn.

Well give you all the training you need and were passionate about helping you kick start your career.

At EE, youre part of something bigger.

Youll make friends, learn new skills, and build confidence every day.

Were proud to be inclusive and welcome people from all backgrounds because everyone belongs here.

Ready to make your mark? xbpsjku Apply now and lets start building your future.
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Location:
Cardiff
Salary:
£20,000
Job Type:
FullTime
Category:
Customer Service

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