Assistant Catering Sales Manager We have an exciting and unique opportunity for AssistantCatering Sales Manager to join The Biltmore Mayfair. As an Assistant Catering Sales Manager in our hotel you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Luxury Standards. To provide guests with a memorable stay experience that is personalized to their needs, throughout their stay at the hotel by ensuring that the team is responding efficiently to their inquiries and advising them of the amenities and benefits offered by the hotel. Assistant Catering Sales Manager responsible for: Maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions Receive and convert incoming enquiries to achieve targets and maximize revenue To supervise the day to day performance of the Groups, Conference & Events Sales office Focus on a consistently executed bespoke approach for each event and maximize the up-selling opportunities Versatile and positive in developing and managing customer relationships with a high standard of communication To fully understand the needs of the customer and strive to meet or exceed those expectations at all times Arrange and carry out remarkable Hotel show rounds Participate in hotel promotional activities Maintain accurate, up-to-date customer records in the Bookings Systems Ensure all relevant checklists/responsibilities of the Groups, Conference & Events Sales team are completed to the appropriate standard and in a timely manner Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures Assistant Catering Sales Manager will have: Previous experience as Assistant Catering Sales Manager/ Assistant Group Events & Conference Sales Manager in a similar luxury hotel or same size property. Exceptionally organised with a keen eye for detail Excellent interpersonal & communication skills with the ability to interact effectively at all levels. To be motivated, committed & enthusiastic, seizing opportunities to upsell hotel services. Confident and able to maintain high levels of professionalism in dealings with customers To be flexible, responding in timely manner and positively to changing requirements. Proficient with Opera Cloud, Delphi, Opera Sales & Catering. Out-of-hours work at events/show rounds may be required. Key Information: Salary: Competitive + Service Charge Hours of work: 40 hrs weekly Address: Bond Street tube station In return we offer: Social Events, Wellbeing and Team Activities Employee Assistant Programme Training and development Cash Health Plan cover option available Career development and salary reviews Uniform (Laundry / Dry Cleaning for Uniform) Meals Provided on Duty Length of Service related holiday scheme Eye Care Vouchers Employee Discounted Accommodation and F&B Life Assurance Team Member of the Month and many more About the Hotel The Biltmore Mayfair opened in September2019 after undergoing a multi-million-pound redevelopment. Situated on a super prime location in the heart of Mayfair on Grosvenor Square, we offer 257 luxuriously appointed guest rooms as well as 51 highly-curated and beautifully designed suites, which reflects the propertys origin as a sophisticated and elegant London private residence. T heCaféBiltmore offers all day British Dining with the elegant and sophisticated surrounding of a n all-year round alfresco terrace, an exclusive cocktail bar The Pine Bar, and a large gymtech fitness suite. In addition, the hotel showcases an impressive 500 sqm ballroom and various smaller function suites up to 100 guests. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests. As well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.

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