WHO ARE WE Nestled in the heart of Londons prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service. Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments. At Pan Pacific London, luxury meets excellence and we invite you to be part of it. ABOUT YOU Were on the looking for a passionate and guest-focused Assistant Chief Concierge to become a valued part of our outstanding Concierge team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity. If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you. JOB SUMMARY As an Assistant Chief Concierge in our Concierge department, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to: Assisting our Chief Concierge with day to day operations and upholding standard operational procedures in line with Pan Pacific London policies, we strive for excellence and consistency. You are responsible for team meetings and training for the Front Office with a strong focus on their development and growth (concierge, butlers, reception, etc). You are confident and drive the Concierge team meetings and conduct training to develop and grow the front office team. You are the heartbeat of the City with extensive knowledge of activities/events available in the City (theatres, exhibitions, concerts, shows, sports, leisure activities, sightseeing tours, etc.) Establish a close relationship with the relevant partners in these areas to provide the most up-to-date information, ticketing, reservations, etc. YOUR BENEFITS WORKING AS AN ASSISTANT CHIEF CONCIERGE AT PAN PACIFIC LONDON As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Heres what we offer: Access to Mental Health First Aiders An extra day off to celebrate your birthday Cycle to Work Scheme Employee Referral Scheme Season Ticket Loan Enhanced Maternity and Paternity Policies Eye Care Voucher Scheme Social and Employee Wellness Activities Employee Assistance Programme, including 24/7 virtual GP and financial advisors Two hotel-wide social events per year, plus additional team gatherings Flexible Work Policy Complimentary dry cleaning for uniforms and work attire Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year Guest Experience Programme 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London 30% Discount on internal spa treatments 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group Complimentary meals prepared daily by our chefs Two fully paid Study Days per year (in addition to annual leave) Two fully paid Volunteer Days per year (in addition to annual leave) Career Progression, were committed to coaching and supporting your internal development within Pan Pacific Hotels Group Additional perks through YuLife Dedicated discounts with local eateries ABOUT PAN PACIFIC HOTELS GROUP Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europeincluding seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences. Join Our Family in the Heart of the City Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including: Hotel of the Year Group (2023) | Catey Awards Hotel of the Year London (2022/2023) | AA Hospitality Awards Forbes Five-Star Rating | 2022/2023 Forbes Five-Star Rating | 2023/2024 Forbes Five-Star Rating | 2024/2025 Forbes Four-Star Rating SENSORY Wellbeing | 2023/2024 Forbes Four-Star Rating SENSORY Wellbeing | 2024/2025 Please note: All applicants for the role of Assistant Chief Concierge must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.

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