We have an exciting opportunity for an Assistant Front of House Manager to join the vibrant team at Canopy by Hilton London City , where style meets substance in the heart of the capital. If youre passionate about hospitality, love supporting dynamic teams, and thrive in a fast-paced, people-first environment, this could be your next career step. About the Role Reporting to the Front of House Manager, youll play a key part in the day-to-day running of the Front Desk, Concierge, and Switchboard teams . Your mission? To help deliver seamless, personal, and memorable experiences for every guest, from arrival to departure. Key responsibilities include: Assisting in the daily management of front-of-house operations, ensuring service excellence at every stage of the guest journey Supporting, training, and motivating team members to achieve high performance and Hilton service standards Helping manage schedules, departmental budgets, and cost control processes Ensuring SOPs, training programs, and policies are followed in line with Hilton brand guidelines and UK regulations Overseeing guest relations, proactively managing guest feedback, and driving engagement across guest review platforms to maintain high satisfaction scores and brand reputation Monitoring guest satisfaction, resolving issues promptly, and driving continuous improvement Acting as Duty Manager when required, representing the hotel with professionalism and a guest-first mindset Collaborating with other departments to ensure smooth operations and exceptional service delivery About YOU Youre a confident and approachable hospitality professional who leads by example and thrives in a supportive leadership role. You understand the importance of teamwork, attention to detail, and genuine guest care. Were looking for someone who: Has at least 1 years experience in a supervisory or assistant front-of-house role within the upscale hotel market Ideally, has Hilton experience and knowledge of OnQ PMS (training can be provided) Brings strong communication skills and a hands-on approach to leadership Can remain calm and solution-focused under pressure Enjoys developing others and fostering a positive team culture Is flexible, adaptable, and eager to grow within the Hilton brand About the Hotel Canopy by Hilton London City is Hiltons first Canopy hotel in the UK a vibrant lifestyle destination with 340 stylish rooms, rooted in local culture and designed to make guests feel better, always. Were proud to be part of the 4C Group, a global hotel operator driven by our core values: Care, Innovation, Communication, and Conscience. What We Offer: Hilton & 4C Hotels employee and friends & family rates worldwide Up to 50% off in Canopy London City bars & restaurants Birthday bonus: £50 or an extra day off Access to Perkbox discounts (retail, entertainment, travel & more) Free healthcare cash plan (dental, optical, physio) Cycle-to-work & tech purchase schemes Free meals, uniforms & access to Hospitality Action support Continuous learning via LinkedIn Learning, eCornell & Hilton University Fun recognition awards, events & a great team vibe! (Terms & conditions apply) This is more than a job its an opportunity to be part of a hotel that values creativity, community, and connection. If youre ready to take your career to the next level and help shape the future of guest experiences at Canopy by Hilton London City, wed love to meet you. Our hotel is a short walk away from Tower Bridge and the capitals best markets, historic landmarks, and museums. Explore the city on our complimentary Canopy Bikes or walk two minutes to Aldgate Underground Station.

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