Assistant Night Manager
3 Days Old
The Assistant Nights Manager provides leadership and support to all members of the Reception and Food & Beverage team and enforces the Hotels policies and standards during the shift. They liaise with all other managers in the Hotel to ensure the smooth running of the business.
Key Objectives
To ensure that each shift you are responsible for runs smoothly and efficiently at all times
To supervise the operation of the Hotel, be actively involved in recognizing training needs and running training sessions with the team
Be actively involved in your own personal development to increase your own confidence and ability and to increase the hotel profit, and maximize positive guest feedback
Strive to be the best in what you do, taking care and pride in your work
Be an integral part of the team in setting and achieving the overall hotel objectives
To be fully conversant in working areas of the Hotel and able to operate the front office systems
To promote the Hotel at every opportunity to all local businesses to generate sales for the Hotel and use every effort to sell or upsell the hotel facilities
To ensure that all charges are correctly posted to guest bills following the standard procedure and ensure credit policies are maintained
To assist in all financial aspects of the Hotel
Main Duties:
Driving volume of positive reviews and respond to reviews
Problem and complaint handling & reporting
Shift briefing for staff (briefing standard topic list)
Drive the overbooking strategy as laid out by the Reservation Department
Execute upselling actions to maximize revenue
Convey accurate and detailed information on hotel and area services and facilities
Open lobby standard & cleanliness check
To be fully integrated with the Front Office and Food & Beverage operation by spending time at the Front Desk, Restaurant, Bar and in the lobby monitoring service levels and guest feedback
The ability to monitor the appearance, conduct, guest relation skills and punctuality of the team, in order to meet the departmental standards
Exterior and interior property walk
To ensure adherence to grooming & personal hygiene standards,
To ensure adherence to company & department SOP / update department SOP when needed
In Return for your Commitment, we will offer you:
Free meals on duty
Staff discounts within Holiday Inn Hotels
Excellent Training and Development opportunities within the hotel group.
Required experience: Experience of working in a similar position (with Opera PMS System) in a Hotel Property for 1 year
Job Type: Full-time
Job Types: Full-time, Permanent
Additional pay:
Commission pay
Benefits:
Discounted or free food
Employee discount
Free parking
On-site parking
Schedule:
8 hour shift
Night shift
Experience:
Hotel & Accommodations Guest Services Staff: 1 year (required)
TPBN1_UKCT
- Location:
- West Acton
- Job Type:
- FullTime
