Step into a rewarding permanent role as an Assistant Property Manager based in Ilford, London.This is a full-time, office-based position offering a supportive team environment and excellent opportunities for career progression within a growing property management business.This opportunity is ideal for someone with proven property management experience who is confident handling a high-volume portfolio and taking ownership of maintenance coordination. Youll play a key role in the day-to-day management of a large and diverse property portfolio, ensuring tenants, contractors, and internal teams receive a professional, efficient, and solutions-focused service.As an Assistant Property Manager, you will be:Managing and supporting a portfolio of 400+ propertiesHandling incoming calls and resolving maintenance queries confidently and efficientlyTroubleshooting issues with tenants over the phone to determine urgency and next stepsPrioritising maintenance works in line with company service levelsCoordinating and allocating jobs to internal teams and external contractorsProactively managing maintenance workflows to ensure timely completionKeeping tenants informed with clear and professional updatesLiaising with tenants, contractors, solicitors, and external organisations such as Citizens Advice or ShelterAccurately logging all activity on the CRM system and updating job recordsRaising invoices via Xero where requiredDealing with antisocial behaviour complaintsWe are seeking an Assistant Property Manager who:Has a minimum of 3 years experience in property management (ESSENTIAL)Has experience managing a high-volume property portfolioIs confident troubleshooting maintenance issues and advising tenants effectivelyCommunicates clearly, calmly, and professionally in all situationsIs highly organised with strong coordination and multitasking abilitiesCan work accurately under pressure and manage competing prioritiesHas experience within housing, utilities, or local authority environments (desirable)Is based within a commutable distance of Ilford (within 45 minutes)Whats on offer:Permanent, full-time contract (Monday to Friday, office-based)20 days annual leave + UK bank holidaysEnhanced leave for long service (23 days after 3 years, 25 days after 5 years)Paid birthday leave (additional day off each year)4% employer pension contribution (after probation)Access to Vitality Private Healthcare and Employee Assistance Programme (EAP)If this Assistant Property Manager role sounds like your next step, apply now or contact Olivia on 07451262475JBRP1_UKTJ