Overview Permanent – 37 hours. £14.13 per hour (circa £27,000 per annum). As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues, coach and develop the team, drive performance, manage workflow schedules, conduct recruitment and performance reviews, and ensure excellent customer service. You will lead by example, exhibit the Lakeland essence, values and behaviours, and be passionate about our products and delivering best‑in‑class customer service. Responsibilities

Deputise for the store manager in their absence Coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential Drive standards, build capability, accountability and create a great place to work Manage workflow schedules and day‑to‑day operations Conduct recruitment and performance reviews Train colleagues and engage them in all aspects of a busy store team Encourage and coach colleagues to achieve their own potential

Qualifications

Previous experience in an assistant manager role, or similar Strong selling and customer‑service skills Great communication and interpersonal skills Understanding of KPI’s and ability to drive performance Experience in recruitment and performance reviews Experience managing workflow schedules Ability to manage, organise and motivate colleagues day to day Ability to train others and engage them in all aspects of store work Ability to encourage and coach colleagues to reach their potential Existing knowledge of Lakeland products Positive attitude to change and development Intermediate IT skills (e.g. Word and Excel)

Benefits

Competitive salary Group personal pension plan 29 days’ paid holiday (including bank holidays) Generous discounts on Lakeland products

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