Assistant Technical Manager
New Today
Hours: 08:00-17:00, Monday-Friday
Salary: To be discussed at interview Position Overview The Assistant Technical Services Manager reports directly to the Technical Service Manager and serves as a key stakeholder in REM operational delivery within a critical facility. This role includes direct line management of the engineering team and accountability for effective people management. Core Responsibilities: Team Leadership & Management:
• Supervise, coordinate and lead the site-based engineering team in delivering the Statement of Work
• Provide direct line management and people management for engineering team members
• Conduct performance appraisals for direct reports and set clear individual objectives
• Review engineering competency, identify skills gaps, and manage future training requirements
• Ensure contract is staffed by competent teams with effective succession planning
• Maintain minimum staffing levels onsite and arrange shift coverage as required
• Coach team members to ensure consistent capability across the engineering team Technical Operations & Systems Management:
• Operate all facility systems competently, effectively and efficiently
• Control all activities relating to technical operation of building systems including MEP assets
• Ensure compliance with statutory regulations and Critical Facilities Risk Management standards
• Monitor utilities usage and report abnormalities or energy savings opportunities
• Manage onsite critical spares including site stock register and monthly auditing
• Maintain accurate and up-to-date asset database records Client & Stakeholder Management:
• Work closely with Account teams to achieve 100% Critical Facilities uptime
• Attend and deliver weekly operations meetings and client meetings as requested
• Support site Facilities Managers with projects, contractors, and MEP works
• Ensure immediate notification of critical equipment issues with relevant reports and recommendations
• Prepare specialist vendor visits for site FM approval Reporting & Documentation:
• Assist Account Team with Monthly and Quarterly Engineering Reports
• Prepare information for monthly Engineering reports
• Compile and manage engineering risk register
• Report on critical systems availability and asset reliability
• Handle critical incident and near miss reporting with after-action reviews
• Provide technical reports and improvement recommendations as required Health & Safety Leadership:
• Promote "Safety First" culture in line with JLL Cardinal Rules of Safety
• Ensure safe, professional and conscientious conduct of all personnel
• Drive Health and Safety culture throughout the team
• Apply knowledge of safe systems of work and compliance requirements Additional Duties:
• Support CAFM systems and helpdesk while maintaining SLA and KPI targets
• Provide emergency engineering relief cover (may require temporary shift work)
• Participate actively in site escalation processes including on-call emergency response
• Communicate and implement technical/legislative updates effectively
• Provide ONWH support for critical works when required Essential Qualifications & Requirements: Technical Qualifications:
• Electrical/Mechanical Engineering background
• C&G Parts 1 & 2 or equivalent/higher qualification
• C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification
• 18th Edition IEE: Wiring and Installation (desirable) Skills & Experience:
• Strong communication skills across all staff levels
• Proven ability to lead, motivate and direct engineering teams and shift leaders
• Advanced IT and report writing capabilities
• Ability to work under pressure while remaining calm and clear-thinking
• High level of initiative with drive for continuous operational improvement
• Full understanding of customer needs and expectations
• Ability to comprehend and act on verbal and written instructions Personal Attributes:
• Smart, presentable corporate appearance
• Enthusiasm and demonstration of pro-activity, diligence, and alertness
• Integrity, honesty, and punctuality
• Willingness to participate in internal training programmes
• Commitment to attending on/off-site training (may require nights away from home)
• Previous experience considered even if not meeting all technical qualifications (subject to Operations Director approval) This job description serves as a guideline and is not fully inclusive or exclusive of all duties required. Additional tasks and responsibilities may be requested as needed.
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- Management
