Bar / Front of House Supervisor - Thames Ditton, Surrey

Job Type:  Part Time

About Us:

Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We offer a personalised approach to fitness and well -being, creating an environment where members and staff alike feel valued and inspired.

Job Purpose:

We’re looking for a friendly and motivated Bar Supervisor to oversee the daily operations of Basil’s Bar. You’ll ensure a welcoming atmosphere, high service standards, and smooth bar operations while supporting and leading the team.

Role and Responsibilities:

Members:

Build relationships with members, address their feedback, and ensure a personalised and friendly experience.

Handle complaints and follow up with relevant manager

Customer Service – Maintain a welcoming and friendly atmosphere, handle queries, and ensure cleanliness and compliance.

People:

Team Leadership – Train, support, and motivate staff to deliver outstanding service.

Communication & Reporting – Provide shift reports, update management, and liaise with event organisers.

Conduct performance Management reviews with Bar Manager

Operations:

Health & Safety Compliance: Maintain high standards of health and safety, ensuring all policies are followed.

Daily Operations – Supervise bar service, ensuring efficiency and excellent customer experience. Act as the lead when the manager is absent.

Closing & Events – Oversee bar operations during events, manage closing duties, secure the premises, and follow all procedures.

Stock & Inventory – Monitor stock levels, restock as needed, and ensure vending machines are maintained.

Compliance & Safety – Ensure adherence to licensing laws, health & safety regulations, and company policies.

Finance:

Maintain excellent stock control

Work with Bar Manager to maintain budgets and cost control

Cultural / Values

Commit to the company values and personality.

Our Values:

Authentic – We are not-for-profit. We are inclusive, unpretentious and trustworthy

Supportive – We genuinely care - We are supportive of our community, members and eachother

Welcoming – Not just another corporate gym - We do things a little differently

United – Coming together on the journey – Developing a unified and capable team committed to our vision

Our Personality:

Friendly – Outgoing – enthusiastically engages with both colleagues & members

Motivated – Positive – Brings a ‘can-do’ energy that brightens up those around them

Proud – Engaged – Part of the team, driven to make a genuine contribution

Be aware of the core business anchors of Colets and embed them into your department:

Create the right environment

Being a Great place to work

Going Beyond Member Satisfaction

Fuelling Surplus to Reinvest

KPI’s:

Member NPS Score

Stock Control

Qualifications / Educational Requirements:

First Aid and Defibrillator

Customer Service Training – Preferred

Preferred Skills and Experience:

Previous bar or hospitality experience, ideally in a supervisory role.

A friendly and approachable attitude with great customer service skills.

Strong leadership and team management abilities.

Attention to detail, especially with stock control and health & safety.

The ability to work evenings, weekends, and during events.

Personal Qualities:

Motivated, friendly, and approachable.

Proud of delivering high-quality service.

A can-do attitude with the ability to solve problems under pressure.

Passionate about making a difference in a not-for-profit environment.