Building Tech (Subs)

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Description
Great team New Challenge
The role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey.

#INDUKI

What will your day look like:
Main duties and responsibilities will be to work as part of our desk-based subsidence team to drive subsidence claims towards settlement and will include: • Communicating with customers, contractors and insurer clients over the telephone, email and in writing • Production of technical reports, to meet SLA's • Management of daily tasks • Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage • Updating and creating building repair scopes using our in-house schedule of rates • Assessing contractor estimates • Negotiating cash settlements for repairs with policyholders • Managing panel contractors, controlling repair schedules and costs • Settling claims under delegated authority • Maintain a high level of personal competence • Adhere to Company systems and procedures • Updating the claim information relevant claims IT system • Actively promote the principle of Treating Customer Fairly • Respond to requests and tasks set by the Senior members of the team. • Undertake any other tasks that are reasonably assigned to you from time to time

Knowledge and Abilities:
Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor • Demonstrate great communication and organisation skills • Ability to demonstrate a high standard of customer service • Computer literate, with excellent verbal and written communication skills (minimum GCSE English grade C or equivalent) • Ability to thrive in a fast-paced target driven environment • Positive attitude and be a flexible, adaptive, self-motivated team player • Attention to detail and ability to assess and resolve problems and find solutions • Some knowledge and understanding of Subsidence in relation to insurance claims • Some knowledge or experience of managing technical building claims • Some knowledge and understanding of Claims Handling • Excellent telephone skills • Experience and Understanding of Customer Service

Benefits
Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan