BUSINESS ANALYST - ANYA HINDMARCH

Anya Hindmarch founded her business in London in 1987 and it has since grown into a global brand. Today, it is as known for its luxury, organisation-obsessed accessories as it is for its groundbreaking work in sustainability and its playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does. Our products are designed in house and sold through our own shops in the Anya Village in London, our partners’ shops or on-line.

THE ROLE

As a Business Analyst at Anya Hindmarch you will be instrumental in bridging the gap between business needs and technical solutions. You will play a crucial role in defining requirements, mapping processes, identifying process improvements and driving change across various workstreams.

This role requires a strong Retail Business Analyst skillset, with particular experience in the Retail and Customer space, demonstrating experience in delivering innovative in-store technology, creating seamless customer journeys and driving operational excellence for store teams. You will ensure that business needs are accurately captured, translated, and delivered.

You will be working within various workstreams, partnering closely with our product owners, project managers, and delivery partners, to identify and implement solutions which meet the evolving needs of our retail, wholesale and web teams and their customers. This role requires significant collaboration with business stakeholders (e.g. Retail Operations, Store Teams, Customer, Ecommerce, Finance, ERP) bridging the gap between business needs and technical requirements on all technology projects.

KEY TASKS

Requirements Elicitation & Management:

• Prepare, lead and facilitate workshops with business stakeholders to elicit, analyse, and document detailed functional and non-functional requirements
• Working at varying levels of detail from initial high-level scoping to detailed requirements during delivery, consistently bringing clarity to the business needs
• Translate complex business requirements into clear, concise, and actionable user stories, acceptance criteria and process flows
• Manage and prioritise requirements in collaboration with product owner, ensuring alignment with the company’s strategic objectives and workstream goals

Process Analysis & Design:

• Map current state business processes and design optimised future state processes, identifying opportunities for efficiency and improvement, particularly within in-store retail, omnichannel and customer domains
• Develop process documentation,

Stakeholder Collaboration & Communication:

• Act as a key liaison between business users and technical development teams, ensuring mutual understanding and effective communication throughout the project lifecycle
• Communicate complex technical concepts and business impacts clearly to both technical and non-technical audiences
• Support change management activities by helping to articulate the 'why' behind changes and preparing training materials

Testing and BAU Handover Support:

• Collaborate with various teams to develop test cases and scenarios based on defined requirements
• Support User Acceptance Testing (UAT) by coordinating business users, documenting defects, and ensuring resolution
• Support in transfer of documentation and knowledge to BAU owners and Service Delivery, at close of projects

REQUIRED SKILLS

• Extensive Business Analyst experience in a retail environment, supporting technology transformation programs, in particular delivery of Mobile POS, Clientelling, Omnichannel journeys (Click and Collect, etc.)
• Proven ability to elicit, analyse, document, and manage complex business requirements for software development projects
• Strong proficiency in process mapping and business process re-engineering
• Excellent analytical, problem-solving, and critical thinking skills
• Exceptional communication (written and verbal), interpersonal, and presentation skills
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment

BACKGROUND & EXPERIENCE

• Familiarity with wholesale, retail and web sales in a fashion environment
• Interest in technology and technical solutions
• Worked with Shopify or equivalent
• Knowledge of SAP-B1
• Understanding of and interest in SQL

Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.