Clarity Pharma Ltd is a leading Pharmaceutical Wholesaler and Third Party Logistics Service Provider. We offer a suite of bespoke end-to-end services combined with offering a portfolio of over 2,500 medicines to the Primary Healthcare market.

Founded since 1999, we have had huge success over the years, winning numerous awards including the 'Alantra Pharma Fast 50' award for two years running.

We are expanding our Commercial Retail team and have the opportunity for a Full-Time Business Development Manager (Cascade) to join our team.

Role and Responsibilities:

• To work with customers that prefer to order via online portals and cascade providers
• To gain and develop new business Working with cascade providers to increase our current trading base
• To have joint responsibility for a database of existing and target customers across our house account database
• To pro-actively contact existing customers to maintain and grow the business with their accounts
• To assist in resolving all customer queries, including complaints when required
• To ensure all customer enquiries are managed in a professional and timely manner
• To collaborate with various departments to seek further product information to resolve queries
• To develop a good working knowledge of the product range and industry to engage with the customer and provide an efficient front-line service
• To work to Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction and performance
• To complete the monthly targets set
• To follow procedures for each task and process/request including logging, processing and progress chasing enquiries
• To complete various department administration as required by the business
• Responsible for our company enquiries inbox

Person Specification:

• Previous Telesales / phone experience Preferred but not required
• A proven KPI record, with commitment to reach targets and deadlines (E)
• Strong commercial awareness, sound judgement and competent in making business decisions (E)
• Strong computer skills with excellent verbal & written communication skills (E)
• Good administrative and organisational skills (E)
• Pro-active, hard working with a positive can-do attitude (E)
• Can work on your own initiative as well as in team (E)
• Confident and innovative approach to work (E)
• Attention to detail and high levels of accuracy in your work (E)

Benefits:

• Clear commission structure / Incentives
• Company socials
• Birthday club
• To be part of an exciting & growing company with a great team
• Monday Friday, will consider full-time or part-time applicants

If you are interested in the role, please apply now!