Being a Friendly Voice: You’ll be the first point of contact for patients and healthcare pros. Whether it’s a phone call or an email, your helpful tone will set the stage for great care.We’re looking for someone who:• Enjoys a busy, varied day (37.5 hours a week flies by!).• Is a "people person" who stays calm and kind under pressure.• Loves getting the details right because they know it helps a patient at the other end.Main duties of the job- The post holder will have a good knowledge of customer care principles and practises, and will be able to apply them in their relations with customers, other external stakeholders and internal colleagues (both face to face and on the phone)- Undertake a range of administration processes to meet the needs of the services and support colleagues, and daily use of IT systems- Attend to visitors (including greeting, directing), and dealing with inquiries, monitor reception area to ensure front desk and shared areas are safe, clean and tidy- Occasionally posts at this level would be expected to deal with anxious clients or visitors using basic conflict resolutions skills and calling for assistance as appropriate- Advise patients as first point of contact in order to direct their enquires to the relevant departmentWorking for our organisationWe are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway.

Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.Our vision is simple: We are here to help communities not just live with mental illness, but live well.

It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.Join us - if you share our passion for better mental health care and want to be part of a team that’s doing well together.Read more about our mission, vision, values and strategy.Detailed job description and main responsibilities- Maintain confidentiality and process confidential information- Be able to prioritise workload and interpret urgent nature of calls and people presenting in person in order to act or pass promptly onto those appropriately qualified for action - Post-holders will be self-sufficient and required to manage own workload on a daily basis, holding individual tasks and at the same time being flexible and working as part of the wider teamPlease refer to the attached job description for the full details on the responsibilities and person specificationPerson specificationTraining, Qualifications and RegistrationEssential criteria- Educated to NVQ level 3 / RSA3 or equivalent- GCSE in Maths and English or equivalentExperienceEssential criteria- Good MS Office knowledge- IT Skills- Diary Management- Customer service experience- Previous paid employment or administrative/office work for minimum of 2 yearsDesirable criteria- Working in and for a team- Previous experience of working in a customer service environmentKnowledge and SkillsEssential criteria- Prioritisation and organisation of work and ability to meet deadlines- Typing skills- Ability to interact with colleagues and clients courteously- Problem solving- Numeracy- Accuracy and attention to detailDesirable criteria- Intermediate level Excel application of basic formulas and exception reporting- Minute taking experience- Invoicing experience