Business Support Officer

Location: 160 Tooley Street, Southwark, SE1 2QH

Start Date: ASAP

Contract Duration: 6+ Months

Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week

Pay Rate: £17.53 Per Hour

Job Ref: OR19980

Job Responsibilities

Provide administrative and business support to the Housing Complaints and Quality Assurance Team.

Manage complaints, member inquiries, and compensation tasks efficiently within set timeframes.

Process compensations, maintain accurate records, and produce performance reports.

Support quality assurance processes and assist with system administration.

Help staff use complaints and casework systems effectively.

Person Specifications

Must Have:

Strong administrative experience.

Good IT and reporting skills.

Keen eye for detail.

Nice to Have:

Experience in quality assurance processes.

Familiarity with system administration.

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