Job Title: Customer Service Advisor - Funeral Care (FCA Regulated)\n\nDuration: 5 Months (Temporary Contract)\n\nLocation: Manchester City Centre (Office-Based)\n\nPay Rate: £12.60 per hour (weekly pay)\n\nStart Date: Monday 26th January 2026\n\nBackground Checks: DBS and Basic Credit Check Required\n\nHours: Monday - Friday, 9 AM - 5 PM\n 1 weekend in 10 (days back in the week in lieu)\n\nJoin our Compassionate Team!\n\nAre you ready to kick the year off and make a meaningful impact while working?\n\nRullion is seeking Full Time Agents for our Funeral Care Plan Team to provide support during critical moments. If you're empathetic and have a strong background in customer service within an FCA-regulated environment, we want you to be part of our dedicated team.\n\nWhy Join Us?\n\nJoin a Caring Community: At Rullion, we understand the importance of compassion and sensitivity when supporting individuals and families during difficult times. Our work isn't just a job; it's a commitment to making a difference.\nCentral Location: Our opportunities are based at a head office location in the heart of Manchester, providing you with a convenient and accessible workplace.Your Role:\n\nAs a Full Time Agent on our Funeral Care department, you will:\n\nProvide Compassionate Support: Offer empathy, understanding, and a caring presence to individuals and families during their time of need.\nDeliver Exceptional Customer Service: Utilize your strong customer service skills to assist clients with funeral arrangements, inquiries, and support.\nCollaborate with a Supportive Team: Work alongside a dedicated team that values empathy, respect, and professionalism.Your Responsibilities:\n\nProvide professional and regulated customer service to clients regarding funeral plans.\nEnsure FCA compliance in all customer interactions.\nHandle sensitive customer data in accordance with Data Protection regulations.\nAssist clients with inquiries, policy details, and plan management.What We're Looking For:\n\nFCA-Regulated Experience: Candidates must have previous experience working in a financial services or FCA-regulated role.\nCustomer Service Background: Experience in a call centre or customer service environment.\nStrong Compliance Awareness: Understanding of FCA guidelines and Data Protection regulations.\nEmpathy & Professionalism: Ability to support customers during sensitive conversations.

\n\nPlease Note: Due to strict FCA regulations, only candidates with financial services or FCA-regulated experience will be considered for this role.\n\nApply Today!\n\nIf you're ready to make a positive impact in the lives of those who need it most and want to be a part of our compassionate team, apply now! Join us in providing support and comfort to individuals and families during their most challenging times.\n\nAt Rullion, we are committed to diversity and inclusion and welcome applications from candidates of all backgrounds.\n\nJoin us in making a difference, one heartfelt interaction at a time. Your journey starts here with Rullion.\n\nCompany information:\n\nThis contract vacancy is being advertised by Rullion Ltd\n\nSince 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups.

As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.\n \n Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.\n\nWe celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. \n\nRullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants