Central Reservations Agent

2 Days Old

Job Description We are proud of our high-quality portfolio of pubs with rooms across the South West, from Bristol to the Isles of Scilly. Our much-loved destinations deliver great times through outstanding food, drink, and service.
We’re looking for a Central Reservations Manager to lead a team of six and help shape the future of our customer experience.
You’ll drive digitalisation, data-led insight, and smarter ways of working to streamline service, enhance loyalty, and maximise commercial performance.

Key Responsibilities Lead and develop the Central Reservations team, creating a high-performing, customer-focused culture.
Ensure operational excellence across inbound reservations and act as a senior escalation point.
Use data and customer insight to improve conversion, upsell, occupancy, and revenue.
Work closely with Marketing, Finance, Operations, and Customer Experience to deliver aligned objectives.
Drive digitalisation, automation, and continuous improvement across processes.
About You
Confident, collaborative leader with a focus on delivering exceptional customer experiences.
Experienced in developing people, building strong teams, and fostering continuous improvement.
Commercially aware, with experience managing budgets, sales targets, and results-dri...
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Location:
St. Columb
Job Type:
FullTime
Category:
Travel, Leisure & Sports

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