Claims Case Manager - Salary circa £27000

Are you someone who…?

Do you enjoy speaking with people on the phone? Are you naturally inquisitive, open to challenges and able to simplify ways of working?

If so, this role within the Group Income Protection Claims team could be for you!

A bit about the job

We are currently expanding our team of experienced Case Managers within our Group Income Protection Claims Team. Our purpose is to support a portfolio of customers, helping their absent employee’s in their time of need. The support you will provide may be pre-absence, during absence, during return to work, or throughout longer term or permanent absences and may take the guise of telephony support, arranging treatment, assessing a claim for benefit or all of the above.

Many of the absences you manage will be complex, sensitive and require high levels of empathy; the nature of our work means that you are often supporting individuals that are undergoing treatment, financial difficulties and sometimes life-changing circumstances. You will need excellent interpersonal skills and demonstrate the ability to make and communicate clear decisions in a compassionate manner, whilst also recognising the terms of the contract.

You will have ownership of a portfolio of claims, working with internal and external stakeholders to give continuity of care and wellbeing to both Employer and Employees. You will collaborate with a team of peers to ensure the best outcomes for our customers using a multidisciplinary approach; including rehabilitation, motivational interviewing, case management, claims assessment and relationship management.

The first 6 months will be 100% office-based, to ensure you have the best start to your role with the training provided. Please note, this may vary and could be extended.

Skills and experience we’re looking for

• Proven experience in customer-facing roles within an office-based environment

• Successfully managing relationships with customers or suppliers

• Excellent telephony capability

• Sound judgement and decision-making skills; confidently able to explain reasoning behind decisions and negotiate with customers

• Good planning, negotiation, and organisational/time management skills

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £27000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity- 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

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