Shape the future of claims. Lead digital transformation that truly matters!At Markel, we do things differently. We're a global insurance business built on trust, integrity and human connection - and we believe technology should enhance, not replace, great service.We're now looking for a Claims Digital & Technology Lead to join our UK Claims Leadership Team. This is a newly created, high-impact role where you'll sit at the heart of our digital transformation journey, shaping how claims are delivered today and how they'll work tomorrow.If you're passionate about modernising complex environments, influencing senior partners and improving customer outcomes through smart technology, this is your opportunity to make a genuine, visible difference.The opportunity:As our Claims Digital & Technology Lead, you'll own the UK Claims digital and technology strategy and bring it to life through a clearly defined roadmap. Reporting directly to the Claims & Legal Services Director, you'll play a key role in the UK Claims Leadership Team and work closely with IT, Operations and the wider business.This role offers the chance to:Lead meaningful digital change in a respected, specialist insurerInfluence strategy at leadership levelDeliver improvements that directly impact customer experience, efficiency and performanceBe at the forefront of innovation within claimsWe offer hybrid working, a competitive salary, generous bonus and a comprehensive benefits package.What you'll be doing:You'll take end-to-end ownership of claims digital transformation, including:Strategy & roadmapOwn and evolve the UK Claims digital & technology strategy, aligned to business goals and market trendsBuild, maintain and communicate a clear, deliverable transformation roadmapDelivery & collaborationAct as the single point of contact for all digital and technology initiatives impacting UK ClaimsPartner closely with IT and senior team members to translate claims requirements into practical, scalable solutionsLead the identification, evaluation and adoption of best-in-market technology across claims systems, automation, data and AIChange & adoptionDrive effective change management, ensuring teams embrace and fully benefit from new tools and processesShape and deliver communications and training to support successful adoptionInnovation & performanceKeep ahead of emerging technologies and industry trends, bringing forward innovative recommendationsDefine and track critical metrics to measure impact on claims performance and customer experienceGovernanceEnsure all solutions meet regulatory requirements, data standards and internal governance controlsWhat you'll bring:We're looking for someone who combines strong technical claims understanding with commercial insight and the ability to engage with our operations, technical, IT and other departments to push our digital claims journey forward.You'll need:Shown experience leading digital and technology initiatives within insurance claims (or a closely related area)A deep understanding of claims operations, processes and systemsDemonstrated success delivering digital strategies and transformation roadmapsExperience working cross-functionally and influencing senior collaboratorsA strong delivery record across complex technology or change initiativesKnowledge of claims platforms, automation, AI / ML, cloud technologies and data analyticsExcellent communication skills and a collaborative, pragmatic approachIt's a bonus if you have:Experience working within regulated insurance environmentsProfessional certifications in digital transformation, project management or relevant technologiesWho we are:Avencia Consulting are an RPO who provide a recruitment service to our client Markel International.Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20+ countries, specialising in insurance, reinsurance, advisory and investment operations.Our culture is built on:Putting people firstWinning togetherContinually striving for betterThinking furtherWhat's in it for you:Competitive salary plus generous annual bonus25 days' holiday plus bank holidays, with the option to buy or sell extra leaveExcellent pension schemePrivate medical and dental coverLife assurance, income protection and travel insuranceSeason ticket loan and a range of additional benefitsGenuine opportunities to learn, develop and progress your careerReady to make your mark?If you're excited by the opportunity to lead digital transformation in a business that values integrity, innovation and people, we'd love to hear from you.Apply now to start the conversation.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. JBRP1_UKTJ