Job Description

Client Engagement Coordinator

London | Full-time | Hybrid

The Role

This role will provide vital support to designated partners, ensuring smooth client and matter openings, compliance with conflicts and anti-money laundering requirements, and effective billing and collections.

You will play a key part in building strong client relationships from inception through to completion, maximising revenues by resolving queries promptly and driving timely billing and collections.

Key Responsibilities

Prepare and process monthly client bills in line with firm policies and VATManage client and matter openings, including conflicts checks, AML documentation and engagement lettersUpload and monitor e-bills, liaising with the e-billing team to resolve issues promptlyTrack and review WIP and inventory, arranging monthly review meetings with partners and summarising outcomesLiaise directly with clients on billing and collections, ensuring queries are resolved and payments securedProcess time transfers, write-offs, and maintain accurate records in firm systemsProvide AR/WIP updates for audits, reporting, and ad-hoc finance projects as required

Skills & Experience

Billing and collections experience, from a law firm environmentProactive, solution-oriented, and confident in dealing with clients and senior stakeholdersAbility to work independently while collaborating effectively within a teamClear and professional communication skills, both written and verbal

This is a fantastic opportunity for a finance professional with billing and collections expertise to take on a client-facing role, build strong relationships, and contribute directly to the firm's success.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

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