Client Payroll Supervisor

2 Days Old

Manchester, Leeds, Slough or Wigan (Hybrid) Competitive + Bonus + Benefits Permanent full time Join IRIS in a leadership role where your payroll knowledge, people skills, and calm approach will make a real impact. Were looking for an experienced payroll professional who enjoys supporting others, solving problems, and keeping service standards high. Were currently recruiting both permanent and fixed-term (up to 12 months) Client Payroll Team Leads, giving you flexibility to choose the option that works best for you. If youre ready to step into team leadership -or youve already led a team and want a fresh challenge -this role gives you the platform, support, and progression to grow. Why This Role Matters As our Client Payroll Team Lead, youll look after the success of a team of around eight Client Payroll Executives. They manage payrolls for clients across a wide range of industries (excluding Education and Hospitality), and your job is to guide, coach, and support them so every client receives accurate and reliable payroll service. You wont manage your own portfolio -your focus is on people, service quality, and keeping everything running smoothly. This involves monitoring performance, helping with tricky queries, planning workloads, and stepping in when needed to protect service levels. About the Team You'll Join Youll be part of the Corporate vertical within our Managed Payroll Services division -we manage payrolls for clients across a range of industries (excluding Education and Hospitality). This team sits at the heart of our service delivery, working closely with Implementation, Support, Sales, and Account Management to ensure everything runs smoothly. Youll report to a Regional Operations Manager and work alongside other Team Leads to share ideas, solve problems, and create the best possible experience for our clients

and our colleagues. What You'll Be Doing Lead and support a team

of around 8 payroll specialists, making sure they hit deadlines, deliver high-quality work, and feel supported. Handle escalations and challenges

, keeping calm under pressure and guiding the team to solutions. Coach and develop your people

, holding 1:1s, giving feedback, and helping them strengthen their skills. Work closely with other teams

such as Implementation, Finance, IT, Sales, and Account Management to give clients a smooth, joined-up experience. Plan workloads and monitor service levels

, adjusting quickly when things change. Help with key operations

including onboarding, invoicing, migrations, compliance checks, and maintaining accurate CRM/SharePoint records. Encourage a positive team environment

, sharing updates clearly, recognising good work, and driving improvements. Spot where processes can be better

, and help bring those improvements to life. What Were Looking For Youll shine in this role if you have: Strong payroll processing experiencein a bureau, outsourced, or multi-client environment. A natural ability to support and guide others. Confidence handling multiple priorities and staying organised. Great attention to detail, plus good working knowledge of Excel and other tools. Clear, calm, professional communication skills. A collaborative, helpful approach with the confidence to escalate when needed. You dont need previous formal leadership experience -if youve acted as a go-to person, supported colleagues, or helped train others, you may already be ready for this step. What Youll Gain A supported move into leadership, with coaching and structured development. The chance to influence how payroll services are delivered across our Corporate client base. A friendly, inclusive environment where ideas are welcomed. A clear career path through the IRIS Career Framework. Real impact -youll see the difference you make to your team and our customers every day. What Can You Expect From Our Application Process? We understand that exploring a new opportunity within IRIS is a big decision - so weve kept the process simple, supportive, and focused on helping you shine. Heres what happens once you hit apply: Apply online Just upload your CV and tell us why youre interested in the role. Initial Interview (plus Online Assessments) A short chat with our Talent team plus two quick assessments: CCAT

(15-minute timed test). EPP

(untimed personality questionnaire). Final interview A competency-based interview with members of the Managed Payroll Services leadership team. Ready for the Next Step in Your Payroll Career? If you enjoy leading by example, supporting others, and keeping service running smoothly, this is an exciting opportunity to grow your career while helping others succeed. Apply now and become a key part of our Corporate Payroll leadership team at IRIS.

TPBN1_UKTJ
Apply
Location:
Gb
Job Type:
FullTime
Category:
Accountancy;Customer Service