Client Services Manager

Central London | £46,000 | Full-time, Permanent

We're looking for an experienced and service-driven Client Services Manager to lead a high-profile Front of House operation for a prestigious accountancy and business advisory firm. This is a rare opportunity to shape the future of client services within a flagship workplace environment - including involvement in the launch of a brand-new, state-of-the-art building in Central London .

This role sits at the heart of the client experience, setting the standard for professionalism, warmth, and operational excellence across Reception, Call Services and Helpdesk.

About the Role

As Client Services Manager, you'll take ownership of the day-to-day operation while continuously evolving the service to meet the needs of a dynamic corporate environment. You'll lead, coach and inspire your team, ensuring every interaction reflects best-in-class service.

Although this position initially covers maternity leave (starting 1 February 2025 ), it is offered on a permanent, full-time contract . Following the cover period, you'll be redeployed to another site within the Rapport portfolio (subject to T&Cs).

Working pattern: 40 hours per week Monday to Friday, shift rota between 7:00am and 7:00pm

What You'll Be Responsible For Leading a multi-disciplinary Front of House team to consistently deliver outstanding service Owning onsite operations, ensuring performance aligns with agreed SLAs and KPIs Building trusted relationships with the client and key stakeholders at all levels Using data and insights to produce meaningful monthly and quarterly performance reports Driving continuous improvement and innovation across client services Developing, maintaining and embedding robust SOPs Coaching, mentoring and supporting team members to reach their full potential Remaining closely connected to the client's business priorities and expectations

Who We're Looking For

You'll be a confident and engaging leader who thrives in polished, fast-paced environments and takes pride in delivering exceptional guest experiences.

You will ideally bring: Proven leadership experience within front of house, hospitality, premium service, or corporate environments Strong project management and organisational skills A naturally proactive, solutions-focused mindset Excellent communication skills, both written and verbal The ability to build strong rapport with clients, VIPs and internal teams A genuine passion for service excellence and continuous improvement You'll also align with Rapport's values : Create Rapport | Be Brilliant | Innovative Spirit | Walk Tall | Stronger Together

What's In It for You? Generous food allowance , including complimentary daily breakfast, lunch and refreshments while on duty Travel and grocery discounts, life assurance and cash reward schemes Contributory pension for long-term security Wellbeing support including EAP and digital GP services Ongoing learning and career development opportunities Peer recognition through the WOW Awards One paid volunteering day each year to support a cause you care about.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience. TPBN1_UKCT