• Leading and developing the leisure team to deliver a five-star experience to residents and guests.
• Overseeing day-to-day operations: pool and spa operations, treatments, personal training, classes, maintenance, health & safety.
• Ensuring outstanding customer service, handling enquiries, developing the resident experience, building relationships with external practitioners and suppliers.
• Driving revenue: achieving sales targets (memberships, PT, treatments), seeking opportunities for growth.
• Managing quality control, performance reporting, compliance with finance and operational procedures.

• A Level 3 fitness qualification
• At least 2 years' experience in the fitness/leisure sector, ideally with exposure to luxury or high-end facilities.
• Experience with pool or pool-plant operations preferred.
• Strong communication skills, both verbal & written.
• Comfortable with the administrative side: reporting, schedules, budgeting etc.
• A leadership style that inspires, motivates, and pushes standards up.
• Emergency responder qualifications (or willing to obtain)

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