Commercial Compliance Manager Sue Ryder supports people at the most difficult times of their lives

Are you an experienced fundraising compliance professional with a proven track record in developing and implementing strategic plans, along with creating supporting policies, processes, and training programs?

Sue Ryder has an exciting opportunity to support the development and implementation of a compliance framework across all commercial operations (fundraising and retail) at Sue Ryder that will drive the future of one of the largest and most recognisable UK healthcare charities so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.

The Role Reporting to the Head of Commercial Support and Governance, the role works alongside the Fundraising Supporter Services and Standards Manager, Retail Operations Manager and Retail Support & Projects Manager. The role will work closely with key stakeholders across Sue Ryder predominantly to focus on fundraising operational compliance and provide leadership and assurance guidance for Retail and other commercial operations that Sue Ryder develop in the future.

You will support the development and implementation of a compliance framework across fundraising operations at Sue Ryder which includes, maintaining awareness of external legal and regulatory requirements, engaging stakeholders to review and update policies, work with subject matter experts to create compliance processes and training. You will also build and maintain reporting and other mechanisms which clearly identify where assurance is available or where not, providing leaders with data to focus on improving compliance.

Key Responsibilities: •         Develop a compliance plan with agreed assurance levels, including audits, SLA and KPI reporting, and comprehensive documentation for ongoing commercial fundraising and retail operations. •         Review and update all compliance policies and procedures, recommending and gaining agreement with subject matter experts for appropriate review periods. •         Ensure adequate training resources are available for compliance related matters and ensure regular reporting to monitor compliance and inform managers and ensure compliance is embedded in campaign planning and execution. Review, advise and sign off all fundraising materials sent out across Sue Ryder with subject matter experts. •         Work with stakeholders to build and deliver an ongoing compliance communications plan and strategy You will have •         Expert knowledge of the CAP code, General Data Protection Regulation, Privacy and Electronic Communications Regulations (PECR), Code of Fundraising Practice and other charity requirements set by the ICO, the Fundraising Regulator, Gambling Commission’s Licence Conditions and Code of Practice and HMRC Gift Aid Standards. •         Proven experience of creating and reviewing policies and guidance in a fundraising or retail environment. •         Experienced in implementing reporting mechanisms (SLA/KPIs) using multiple data sources and systems and internal and external audit processes and risk management. •         Understand and have experience of project management processes. •         Excellent teamwork, emotional intelligence, and leadership skills. •         Able to develop a network of relationships across the organisation to deliver objectives as a skilled negotiator able to influence and motivate others •         Capable of managing competing priorities to meet business need, balancing risk and commercial benefit Competitive Benefits Package •         27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time) •         Company pension scheme •         Staff discount with thousands of retailers •         Refer a Friend scheme - £250 payment •         Enhanced maternity, paternity and adoption pay •         Access to Employee support programme •         Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals •         and lots more. Please visit our careers website for the full list.

Closing date: 3rd August Interview/Assessment date: 12th August (London)

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting

If you want more than just a job, we want you. Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.