Commercial Manager – Leeds
Employment Type: Full-Time
Salary: Up to £45,000 per annum

Join a growing Leeds-based business as a Commercial Manager. As the sole outbound sales representative, you will be fully accountable for driving outbound sales performance and customer engagement within a dynamic SME environment.

This hands-on, multi-functional role offers the opportunity to directly impact revenue growth through proactive outbound activity, while also supporting commercial decision-making across the wider business.

Are you the right person for the job?

We're looking for a commercially minded, technically competent leader with:

• At least 5 years' experience in commercial management, with direct outbound sales calling expertise and a strong track record of commercial decision-making, preferably within a B2B SME setting
• Proven track record of actively generating revenue through direct customer engagement
• Experience working with technical product categories
• Strong ability to communicate, influence, challenge, and collaborate at all levels
• Experience supporting recruitment, performance management, and employee development processes
• Excellent communication, negotiation, and interpersonal skills
• Proactive, self-motivated, and able to drive results with minimal supervision

What will your role look like?

As Commercial Manager, you will:

• Take full personal responsibility for sales revenue generation through proactive outbound calling to existing, lapsed, and prospective customers
• Maintain high outbound sales activity and conversion rates
• Identify upsell, cross-sell, and incremental sales opportunities across the customer base
• Re-engage dormant accounts and convert them into active trading customers
• Promote products, services, and campaigns to drive short-term revenue growth and meet targets
• Build and maintain a structured outbound calling plan with measurable activity targets
• Make fast, informed decisions on customer service, pricing, promotions, and internal processes
• Act as the escalation point for complex customer matters, ensuring commercially sound and customer-focused resolutions
• Provide commercial guidance and decision-making support to the Inbound Sales team
• Guide the team on pricing exceptions and promotional approvals
• Manage and develop trade customer relationships, identifying opportunities for growth
• Support recruitment, performance management, KPI delivery, employee development, disciplinary processes, absence management, holiday planning, and resourcing cover
• Support smooth business operations to ensure stock availability, service levels, and customer satisfaction
• Manage key supplier relationships to drive collaboration and performance
• Deliver sales revenue and profit targets in line with business objectives
• Lead and advise on dispute resolution across commercial and customer matters

If you are a commercially minded, hands-on professional ready to take full ownership of sales growth and make a visible impact, we want to hear from you.

Apply today to join a dynamic company where your impact will be visible every day.

Your data will be handled in line with GDPR

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