Job Title: Complaints Officer (Stage 2) Location: North London Contract: Temporary - Ongoing Hours: 36 per week Pay: £20 - £21 PAYE per hour Working Pattern: Hybrid available

Social Housing Experience Required

Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team

Key Responsibilities: * Handle complaints in line with legislation and Ombudsman requirements. * Act as an objective investigator for Stage 2 complaints and formal enquiries. * Work with senior managers to prepare adjudications under statutory procedures. * Promote effective, transparent complaints handling across the company. * Deliver training and guidance to staff on complaints processes and legislation. * Use case management systems to monitor performance and identify trends. * Contribute to service improvement projects and share learning from complaints