At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

As a complaints team leader you will support the executives to achieve high levels of customer service.

To oversee team members delivering excellent customer service and technical support, tailored to the needs of the customer, for any complaints received into the business.

To ensure team members build and maintain customers' trust and confidence through complaint handling to maximise customer, advisor and third-party satisfaction and retention

To effectively monitor and manage the competence of the team with comprehensive quality checking and controls

To identify opportunities for continuous improvement, championing ideas for change to benefit People's Partnership, members, advisors and third parties.

What we're looking for:

People management experience

. Complaint handling experience at a senior level

Good working knowledge of Microsoft O...