At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a Consultant, Strategic Advisory, you will have your hands on the wheel as we drive the future of loyalty. As a Consultant, Strategic Advisory, you will be responsible for shaping the future of transformational change through memorable employee and customer experiences. We are seeking a highly motivated and passionate person to join our energetic team in either Germany or the UK. Job Requirements

5-7+ years of experience in designing and developing meaningful experiences for customers and/or employees. Located in either the UK or Germany. Bachelor's degree in business, organizational psychology, or a related field (master’s degree preferred). German language skills are a plus. Passionate about working with clients, understanding their needs and developing solutions that exceed their expectations. A desire and ability to travel as needed. Analytical thinker with the ability to leverage data and insights to design and execute strategy and solutions. Strong customer‑centric mindset, driven by a passion for delivering outstanding customer and employee experiences. Excellent change management expertise in designing and implementing tailored solutions across learning and development, customer experience, service design, culture change, while providing leadership and direction to ensure client‑centric project delivery. Strong communication and interpersonal skills, adept at building relationships with clients and internal stakeholders. Proficient in customer experience software and tools.

Job Responsibilities

Partnering with clients from a variety of geographies to understand their needs and develop individualized solution blueprints while leveraging the scale of global brands. Building a strong, collaborative relationship with our clients, challenging and pushing them as appropriate. Partnering with Account Directors to identify client business objectives and develop and recommend appropriate strategies. Operating in the white space, applying thought leadership and strategic thinking to client needs across disciplines. Creating solutions that meet our client’s business needs across the disciplines of learning & development, customer experience, service design, culture change, as well as change management. Distilling complex and comprehensive solutions into easily understandable and inspiring terms. Developing Governance Models for clients to manage their initiatives on an ongoing basis. Applying human‑centered design, performance improvement, and systems thinking to the design and development of customer and employee experience solutions. Bringing together cross‑functional teams of internal stakeholders for collaborative problem‑solving and continuous improvement. Providing leadership and direction to colleagues working on the delivery of a client project, ensuring the client remains at the center of all that we do. Collaborating with colleagues in Communications, Creative, Events, Research, Analytics, and Digital practices to design and execute holistic strategy and solutions. Working with Research and Analytics teams to develop KPI’s, measurement baselines and qualitative and quantitative measurement strategies. Actively keeping internal and external stakeholders ‘in the know’ on our strategies and solutions. Keeping abreast of industry and sector trends. Providing mentorship to team members and colleagues.

Job Benefits Why Bond? Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients. If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team. Use of Artificial Intelligence (AI) Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted. Seniority level Mid‑Senior level Employment type Full‑time Job function Consulting and Marketing Industries Advertising Services Location: London, England, United Kingdom Referrals increase your chances of interviewing at Bond Brand Loyalty by 2x. #J-18808-Ljbffr