Contact Centre Agent - Uncapped Commission

New Today

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR
Start date: May 2026
Salary: £13,928.53 rising to £(phone number removed) after 8 months of being here, plus incentives and bonuses
Hourly rate: £13.35per hour rising to £13.66 per hour at 9 months in role
Part time: 20 hours per week
Shift Pattern:
MonTuesWedThursFriSatSun
16:30-21:0016:30-21:0016:30-21:00OFFOFF OFF 10:00-18:15
16:00-21:0016:00-21:00 OFF15:30-21:0015:00-21:00OFF OFF
What's in it for you?
Competitive Salary: Starting at £13,928.53 rising to £(phone number removed) after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks
Apply
Location:
NE1 4LF
Salary:
£13,379.73 /annum
Job Type:
PartTime
Category:
Customer Services

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