Credit Controller

4 Days Old

About The Medinet Group The Medinet Group is a leading independent healthcare provider delivering highquality clinical services across the UK and Ireland. We operate across three core divisions: Acute Services (Medinet), Outpatient Specialist Services (HealthHarmonie), and Mental Health & Wellbeing Services (HH Minds). With over 20 years of experience, partnerships with more than 100 NHS Trusts, and more than 2 million patients treated, we have established a strong reputation for clinical excellence, service innovation, and operational reliability. As the Group continues to expand, we are strengthening our workforce and enhancing our operational infrastructure to ensure we deliver safe, efficient, and scalable healthcare services. The Role We are seeking a Clinical Engagement Officer to join our People Function and act as a key contact for our employed clinicians across the Group. This is a highly interactive, operations focused position where you will serve as the primary point of contact for clinicians on all nonclinical matters. You will manage clinician queries endtoend, collaborate with teams such as Scheduling, Finance, Payroll, and Operations, and ensure timely and professional resolution. If you're organised, people focused, and thrive in a fast paced, multiteam environment, this role gives you the opportunity to shape clinician experience, contribute to operational effectiveness, and support highquality service delivery at scale. What You'll Be Doing Clinician Engagement & Relationship Management
Acting as the main point of contact for employed clinicians regarding nonclinical queries Building strong, supportive, and professional relationships with clinicians Providing clear guidance on processes, systems, and operational requirements
Operational Coordination & Ownership
Taking full ownership of clinician queries from first contact to resolution Working collaboratively with Scheduling, Finance, Payroll, Operations, and other teams Following up on outstanding actions and ensuring queries are resolved in a timely manner Escalating issues that risk impacting service delivery or clinician experience Ensuring consistent and transparent communication internally and externally
Workforce Support
Assisting clinicians with queries about pay, scheduling, invoicing, compliance, or system access Coordinating with internal teams to solve workforce‑related operational challenges Keeping clinicians informed of progress and outcomes
Issue Resolution & Escalation
Investigating operational issues affecting clinicians or services Escalating recurring or complex issues to the Workforce Manager or relevant leaders Ensuring urgent matters are prioritised and addressed promptly
Clinician Experience & Continuous Improvement
Championing a positive operational experience for clinicians Identifying themes or recurring issues to support process improvement Providing insights to support planning, workforce retention, and service optimisation
Operational Oversight & Reporting
Maintaining accurate records of clinician queries and actions Monitoring trends to spot systemic issues or process gaps Supporting consistent operational standards across the clinical workforce
What We're Looking For Essential
Experience in operations, workforce coordination, or stakeholder‑facing roles Experience working with clinicians or healthcare professionals Strong stakeholder management and influencing skills Ability to juggle multiple priorities in a fast paced environment Excellent communication, organisational, and problem‑solving skills A proactive, solutions‑focused approach
Desirable
Experience supporting contractor or flexible workforces Understanding of healthcare operations, scheduling systems, or payroll processes Background in private healthcare or NHS‑aligned services
Why Join Us
A central role supporting a rapidly growing clinical workforce Opportunities to work cross functionally and influence clinician experience Direct impact on improving patient access and service delivery Supportive team culture and opportunities for development Meaningful work across an expanding, mission‑driven healthcare organisation
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Location:
Newport
Job Type:
FullTime

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