Overview and What We Offer

Mon - Friday 37.5hrs Location - Manchester Refer a friend for £1000 bonus which is unlimited! Generous holiday entitlement Day off for your birthday Staff Awards Hotel and airline discounts Employee Assistance Programme Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees At Clarity we not only listen, we adapt and we deliver

Who We Are And What We Do We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost‑effectively. We do this through a fusion of cutting‑edge‑technology and exceptional customer service. Purpose of role The Credit Controller is a pivotal role to keep cash flowing and the company thriving. You’ll be the go‑to expert for tracking outstanding balances, reducing aged debt, and building strong, trust‑based relationships with clients to ensure payments come in on time. Working with in a high energy, fast paced team. With a keen eye for managing credit risk and resolving payment issues, the Credit Controller plays a key role in protecting revenue and supporting overall financial performance. Operational Key Tasks

Monitor and Manage Customer Accounts – Regular review of customer accounts to ensure timely payments and identify overdue balances. Chase Outstanding Debts – Proactively contact customers via phone, email, or letter to follow up on overdue invoices and arrange payment plans if necessary. Reconcile Accounts – Investigate and resolve discrepancies in customer accounts, ensuring accurate allocation of payments. Maintain Accurate Records – Keep detailed records of all communications, payment arrangements, and account activity in the credit control system. Build and Maintain Strong Relationships – Develop positive working relationships with customers and internal teams to support effective credit management and resolve issues collaboratively.

Qualifications & Experience

GCSEs (or equivalent) including Maths and English; A‑levels or further education desirable Experience in customer service, finance, administration, or office‑based roles Familiarity with accounting systems or Microsoft Excel is an advantage

Professional Skills

Strong numeracy and attention to detail Confident communication skills (written and verbal) Ability to manage and prioritise workload effectively Basic understanding of financial processes and invoicing

Soft Skills & Personal Attributes

Proactive and solution‑focused mindset Team‑oriented with a collaborative approach Resilient and calm under pressure Professional, courteous, and customer‑focused Organised and self‑motivated with a strong work ethic

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