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Credit Controller

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The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London, including Hyde Park, Kensington Gardens, The Green Park, St James's Park, and more.
We also manage other important public spaces such as Brompton Cemetery and Victoria Tower Gardens, making these iconic green spaces some of the most visited attractions in the UK, with tens of millions of visits annually.
We are now looking for a Credit Controller to join our dynamic and passionate team on a full-time, permanent basis, working 36 hours per week.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London, including Hyde Park, Kensington Gardens, The Green Park, St James's Park, and more.
We also manage other important public spaces such as Brompton Cemetery and Victoria Tower Gardens, making these iconic green spaces some of the most visited attractions in the UK, with tens of millions of visits annually.
We are now looking for a Credit Controller to join our dynamic and passionate team on a full-time, permanent basis, working 36 hours per week.
The Benefits
£34,743 - £37,000 per annum, depending on experience
26 days' annual leave plus public holidays, increasing to 29 days after 3 years' service
Pension scheme (3% employee contribution; up to 10% employer contribution)
Hybrid/agile working options
Private medical insurance and healthcare cash plan
Employee assistance programme and access to mental health first aiders
Learning and development opportunities
Cycle to work scheme
Offices in a beautiful location
The Role
We're looking for an experienced Credit Controller to take ownership of our debtor ledger and play a key role in strengthening and modernising our credit control framework.
Reporting to the Finance Manager, you'll be responsible for ensuring the timely collection of outstanding debts, assessing credit risk, resolving customer queries and maintaining strong relationships with customers across the organisation. You'll also contribute to the development and implementation of improved credit control policies, processes and reporting, helping to support healthy cash flow and reduce financial risk.
You will:
Take ownership of debt recovery across two company debtor ledgers, ensuring activity meets agreed KPIs
Communicate professionally with customers to investigate and recover outstanding balances
Investigate and resolve non-payment and reconciliation issues, escalating complex cases where required
Maintain accurate and detailed records of all credit control activity and customer communications
About You
To be considered as a Credit Controller, you will need:
Experience working in a credit control function within a medium to large organisation or charity
Experience of investigating and resolving historic or complex customer balances
Strong analytical skills, including advanced Excel and the ability to reconcile complex accounts
Highly organised, with excellent communication skills and the ability to prioritise in a busy environment
A high level of accuracy and attention to detail
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an 'Accessibility Tools' button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
So, if you are interested in this unique opportunity as a Credit Controller, please apply via the button shown. Successful candidates will be appointed on merit.
Save down each section so you don't loose your completed sections
Use the STAR method (Situation, Task, Action and Result) to answer the criteria
Explain how and why you can do a certain responsibility
Use the job description to help you frame your answers
Don't answer just 'yes' or 'no' to a criteria selection
Use specific experiences to reflect your role

Safeguarding notice
The Royal Parks is committed to safeguarding and promoting the welfare of children, young
people and adults at risk from harm, and expects all staff and volunteers to share this
commitment and follow the organisation's policies and procedures. The Royal Parks
provides an awareness training programme on Safeguarding for all staff, and further in-depth
training for those working with children, young people or adults who may be at risk of harm.

TPBN1_UKTJ
Location:
London
Salary:
not provided
Job Type:
FullTime
Category:
Accountancy

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