At Pulse Solutions, we don’t just deliver projects, we drive impact. We specialise in outcome-focused digital transformation solutions that help mission-led organisations turn bold strategies into real-world results. Our Purpose We partner with universities, charities, and other purpose-driven sectors to tackle high-impact challenges. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters.

The Role We’re looking for an experienced CRM Business Analyst to shape and deliver customer engagement solutions that truly make a difference. You’ll translate strategic goals into practical solutions capturing stakeholder needs, shaping clear requirements, and guiding the design process from initial discovery through to successful delivery.

What You’ll Do Lead workshops and discovery sessions to uncover business needs and pain points Translate stakeholder goals into functional requirements and user stories Collaborate with developers, consultants, and project teams to design scalable, user-centric D365 CE solutions Support testing, training, and change management to ensure successful adoption Champion continuous improvement and user experience throughout the project lifecycle

What You’ll Bring Proven experience as a Business Analyst in D365 CE or with other CRM solutions (Salesforce, Hubspot, Zoho, SugarCRM etc.) Strong stakeholder engagement and communication skills Ability to document and translate business needs into technical requirements Understanding of business processes and CRM best practice Passion for purpose-driven work and making a real-world impact

What We Offer Competitive day rate (outside IR35) Flexible working arrangements Opportunity to lead high-impact projects Collaborative and innovative team culture

If you're looking for your next role and you like the sound of working on impactful projects, we would love to hear from you!