About MotorwayMotorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.About the teamThe CRM team at Motorway supports the rest of the business with communications to sellers and dealers across multiple channels, in particular via email, SMS and push notifications. We work closely with commercial, product and creative teams to make sure our communications support our business goals and make our seller and dealer experience as smooth as possible.About the roleIn this role, you'll join our Seller CRM team, and your main areas of focus will include:Ensuring smooth seller journeys by testing and improving automated lifecycle communicationsIdentifying and addressing customer pain pointsManaging a campaign calendar, iterating and reporting back to the business on what we’ve learntKey responsibilities will include:Understanding and optimising our complex end-to-end seller journeyCreating and managing complex customer journeys using emails, app notifications, and SMSConducting A/B tests to improve campaign performanceActing as the main CRM contact for our Customer Experience and Support teams, and supporting Product requests as neededWho you areIf you have:Experience in customer lifecycle management and automationA strong CRM background, particularly in campaign management and journey designSolid data analysis skills, with some experimentation experienceExperience with tools like Braze and LookerExcellent communication skills, both written and verbalThe ability to work independently and juggle multiple tasksA keen eye for detailA curious mind!…then we’d like to talk to you.Our interview processQualifying Screen - 30 minutesHiring Manager Interview - 45 minutesInterview loop with team, including short task - 60-90 minutesFinal Interview with Director - 45 minutesYou can expect to hear back from us within a week of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations. #J-18808-Ljbffr