Pay:£40,000.00 per yearJob Description:B2B Customer Account Manager Trade MastermindLocation:Peterborough HQ£40,000 Base + £30,000£50,000 Annual Bonus Potential (OTE £70,000£90,000)Package:Monthly Bonuses | Private Health | Pension | Car Allowance | Full Training | Career ProgressionDrive Success Across a Portfolio of Trade Business Clients Combining Account Management, Customer Support, and Commercial Upselling.Founded in2020by BBCApprenticeWinnerJoseph Valente,Trade Mastermindis the UKs fastest-growing business education and coaching company for the construction industry.We teachtradespeople how to become businesspeoplegiving them the tools, systems, and knowledge to scale from the tools to seven figures and beyond.Weve trained over5,000 trade business owners, who on average achieve370% growth in their first yearwith us.In2026, well open our20,000 sq. ft. Trade Mastermind University Headquartersin Peterborough thefirst-ever university for tradesfeaturing a300-person event arena, astate-of-the-art podcast studio, andPeterboroughs first rooftop barfor our team and clients.Now, were hiring aB2B Customer Account Managerto join our elite customer success division responsible for managing, supporting, and growing a portfolio of up to100 trade businessesenrolled in our 3-year academy programmes.The RoleThis is a hybrid ofrelationship management, coaching, and commercial growth.Youll be thefirst point of contactfor your portfolio ensuring each customer is fully supported, fully engaged, and achieving measurable results.Youll alsoupsell them into the additional in-house servicesthey need from our sister companyTrade Group Services (TGS)including websites, recruitment, digital marketing, social media, business funding, and CRM systems to accelerate their growth journey.Youll work closely withfinance and billingto ensure customers receive great service andpay on time, maintaining the financial health of your customer portfolio.The Four Core Responsibilities of a Customer Account Manager at Trade MastermindDrive Customer AttendanceMake sure your businessesattend every training sessionand academy day ensuring they stay engaged, accountable, and on track for success.Deliver Customer ResultsTrack your customers monthly progress and ensure theyachieve wins and resultsevery month. Celebrate their milestones and keep them focused on growth.Upsell Growth ServicesIdentify what each business needs next andupsell the right in-house Trade Group Servicesto help them scale from websites and marketing to recruitment and finance solutions.Support Credit Control & BillingWork with ourfinance teamto maintain excellent service standards and ensure your clientsstay up to date with paymentsthroughout their programme.Whats In It for You£40,000 Base Salary + £30,000£50,000 Annual Bonuses (OTE £70,000£90,000)Monthly Bonuses & Acceleratorsfor over-achievementPrivate Health & Pension SchemeCar AllowanceFull Training & Continuous Coachingfrom senior leadershipCareer Progression Pathwayto Senior Account Manager, Head of Customer Success, or Business CoachUp to 25 days holiday + bank holidays + birthday offAccess to our brand-new20,000 sq. ft. HQand national Trade Mastermind eventsWho You AreExperiencedAccount Manager, Customer Success Manager, or B2B Relationship ExecutiveConfident supporting and selling tosmall business ownersNaturallyorganised, structured, and disciplinedSkilled at building relationships while driving accountability and resultsComfortable managing multiple accounts, pipelines, and CRM systemsCommercially aware and confident with billing, credit control, and renewalsBackground ineducation, coaching, or construction/tradesis a plusThe Bigger VisionTrade Masterminds three-year vision is to:Achieve a£100 M + valuationand£10 M + EBITDAServe1,000 + trade business owners annuallyLaunch theTrade Mastermind University the first of its kind globallyBuild the UKs most impactful business education and service ecosystem for tradesJoining now means becoming a key part of our customer success engine supporting hundreds of entrepreneurs to grow while developing your own career inside one of the UKs most ambitious growth companies.Ready to Manage, Support, and Scale Trade Businesses Nationwide?If youre a relationship-driven professional with a commercial mindset who thrives in a fast-paced, high-performance environment this is your opportunity to make a real impact.JBRP1_UKTJ