Customer Application Solutions Team Account Manager (6-month Secondment/FTC)

85 Days Old

Description
Motability Operations are currently recruiting for a detail-oriented and customer-focused individual to join our Customer Application Solutions Team (CAST) as an Account Manager on a full-time, 6-month secondment/FTC.
This is a highly engaging role where you'll be responsible for managing complex customer cases that involve potential misuse of scheme vehicles. Using data from our in-vehicle trackers, you'll investigate discrepancies - such as mismatched home or work addresses, and guide customers through the resolution process with fairness, empathy, and professionalism.
You'll also play a key role in supporting customers with Connected Insurance and contribute to protecting the integrity of the scheme. As our use of telematics continues to expand, there may be opportunities to work with further data and contribute to the future development of this area.
Key Responsibilities: • Review customer applications that cannot progress due to falling outside of scheme rules or policies • Analyse vehicle location tracker data to identify potential misuse • Investigate and manage cases with flagged location discrepancies (e.g., declared vs. tracked addresses) • Conduct sensitive and sometimes challenging conversations with customers, including objection handling • Support customers with the onboarding and pairing process for the "Drive Safe with Motability" app • Manage in-life t...
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Location:
Bristol
Salary:
not provided
Job Type:
FullTime
Category:
Sales

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